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Amsterdam 2007 Event Schedule

Conference presentations are available for download at no charge for RLA Members. Click on the Download link, then log in with your RLA username and password.

MONDAY - JUNE 25, 2007
9:00AM- 4:00PM	PRE-CONFERENCE WORKSHOPS Frank Roch, Sr Consultant SCM, MÖBIUS Business Redesign NV John Cullen, Professor of Management Accounting, University of Sheffield Melvin Simpson, Director of RL Quote, Reverse Logistics Association Gailen Vick President & CEO, Reverse Logistics Association
5:00PM	Reverse Logistics Association - Advisory Board Meeting
7:00PM	RLTS Reception for Event Exhibitors, Sponsors and Speakers Exhibit Hall
TUESDAY - JUNE 26, 2007
Wireless Internet provided and supported by
8:30AM	EXHIBIT HALL OPENS
10:30AM	RLTS Amsterdam 2007 Welcome Download Gailen Vick President & CEO Reverse Logistics Association Industry Overview, Size and Forecast Download Steve Huff Director of Market Research Reverse Logistics Association
11:00AM	Keynote Address Bringing Simplicity To Life Download Wim Van Gils Vice President & General Manager Global Customer Service Philips Consumer Electronics, Europe
12:00PM- 1:30PM	BUFFET LUNCH - EXHIBIT HALL
1:30PM	Track A	Track B	Track C
	Fabrice Lamarche, Director Reverse Supply Chain Operations, Hewlett-Packard GmbH Reverse Supply Chain - The Challenges Download	Andre Olde Hampsink, Sales Director Fred van Dongen, Director of Operations EMEA Case Study: After-Sales Service As The Driver For Continuous Business Improvement Download	Kristin Secreto, Senior Manager - Client Services Scenarios and Strategies in Retail Asset Protection and Recovery Download

2:30PM	Track A	Track B	Track C
	Mark Eldridge Director Strategy & Marketing Thinking Forward in Reverse Logistics Download	Dr Manbir Sodhi, Professor of Industrial & Systems Engineering University of Rhode Island Design and Operation of Recycling Facilities Download	Peter Vanderschaeghe, Partner & Senior SCM Consultant, MÖBIUS Added Value of Decision Support Systems for Strategy Design and 3rd Party Negotiations Download

3:30PM- 4:00PM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
4:00PM	Track A Panel	Track B	Track C
	Moderator: Chris Ernst Founder, Accerio WEEE & RoHS Impact on OEMs & 3PSPs Download	John Cullen, Professor of Management Accounting, University of Sheffield Managing Reverse Logistics To Improve Performance Download	Scott Ermeti, VP International Business, Pelican Products How Permanent Packaging Solutions Can Reduce Costs and Enhance RL Practices Download
	Bob Cleary, Sr Regional Service Manager Dr Jacqueline Bloemhof, Asst Professor, RSM Erasmus University Andrew French, Director of Corporate Development, RTG Industries Robert McKechnie, CEO, Green Oak Solutions Derek Scott, European Parts Technical Support Specialist
5:00- 6:00PM	Round Table Discussions
	Round Table 1 Dr Manbir Sodhi, Professor of Industrial & Systems Engineering, University of Rhode Island Fred van Dongen, Director of Operations EMEA, Plantronics BV Bob Cleary, Sr Regional Service Manager, Microsoft Brad Schultz, VP Global Customer Service Operations, Sun Microsystems
	Round Table 2: John Cullen, Professor of Management Accounting, University of Sheffield Eelco Dijkstra, Managing Director, Europhia Consulting Fabrice Lamarche, Director Reverse Supply Chain Operations, Hewlett-Packard Charlie O'Shaughnessy, Global Returns Manager, Intel Corporation Conor Carton, EMEA Operations Manager, Adobe Systems Software Ireland Ltd
	Round Table 3: Dr Jacqueline Bloemhof, Assistant Professor, RSM Erasmus University Melvin Simpson, Director of RL Quote, Reverse Logistics Association Derek Scott, European Parts Technical Support Specialist, Canon Europe Katrien Van Crombrugghe, Service After Sales Manager, DYMO
	Round Table 4: Sven Verstrepen, Logistics Expert Flanders Institute of Logistics Roy Peters, Managing Consultant, Gordian Logistics Experts BV Dave Whitley, Marketing Solutions, Reverse Logistics Association Francine Carrick, Operations Manager, Cisco Systems Karina Grassy, Operations Manager Digital Commerce, Nike
	Round Table 5: Chris Ernst, Founder, Accerio BV Steve Huff, Director of Market Research, Reverse Logistics Association Chantal Leclercq, Partner Relationship Manager, Hewlett-Packard Lisette Limmen, Program Manager Global Logistics, IBM Corporation Ian Rusher, EMEA Logistics Program Manager, Cisco Systems
6:15PM	Departure Time - Shuttle Bus from Hotel to Amsterdam for Evening Canal Cruise
6:45- 9:00PM	Evening Amsterdam Canal Cruise Sponsored By:
WEDNESDAY - JUNE 27, 2007
Wireless Internet provided and supported by
8:30AM	EXHIBIT HALL OPENS
9:00AM	Track A	Track B	Track C
	Francine Carrick, Operations Manager Cisco Systems Cisco's Reverse Logistics Journey Download	Jacob Verhagen, SVP Sales & Marketing Global Service Logistics DHL Exel Supply Chain Optimising Reverse Logistics in a Globalised World Download	Sven Verstrepen, Logistics Expert Flanders Institute of Logistics Sectorial Differences in the Reverse Logistics Market in Flanders Download
10:00- 11:00AM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
11:00AM	Track A Panel	Track B	Track C
	Moderator: Eelco Dijkstra Managing Director, Europhia Consulting New Ways to Streamline Operations, Drive Profits, and Delight Customers Download	Dr.ir. Harold Krikke Senior Researcher, CentER Applied Research Strategic Response To The WEEE Directive Download	Gary Bothmann VP Business Development Electronic Recycling & Trading Cradle to Cradle; Product Re-birth, The True Goal of Recycling Download
	Eelco Meenhorst, CTO Charlie O'Shaughnessy, Global Returns Manager Frank Roch, Sr Consultant SCM Jonathan Spokes, Business Development EMEA Graham Best, Managing Partner,
12:00- 1:30PM	BUFFET LUNCH - EXHIBIT HALL
1:30PM	Track A Panel	Track B	Track C
	Moderator: Steve Huff Director of Market Research, Reverse Logistics Association Panel Discussion - Reverse Logistics Issues in the Retail Industry Download	Bob Horton, Product Manager EMEA Rick Ledermann, IT Infrastruc- ture Manager Case Study: Reverse Logistics - Extended Enterprise Perspectives Download	Nick Sellers, Marketing Director - EMEA Who Cares About The Customer? Download
	Katrien Van Crombrugghe, Service After Sales Manager, DYMO Peter Junger President, SiRAS.com Inc. Karina Grassy, Operations Manager Digital Commerce, Nike Marco Hogenboom, Regional Customer Manager EMEA, DHL Worldwide Express
2:30PM	Track A Panel	Track B	Track C
	Moderator: Jan Willem Rustenburg Partner, Gordian Logistics Experts BV Methods of RL Outsourcing Download	Brad Schultz, VP Global Customer Service Operations, Sun Microsystems Services Role in Delighting Customers and Driving Loyalty Download	Frank Jahn, Director - Benelux Kiala Chantal Leclercq, Partner Relationship Manager Case Study: Kiala Reverse Logistics Model and Hewlett-Packard SWAP Download
	Lisette Limmen, Program Manager Global Logistics Tom In het Veld, Director Business Development, EMEA Ron Kula, VP Supply Chain Solutions Ian Rusher, EMEA Logistics Program Manager Arno Millenaar, VP Programs & Business Development Don Imaizumi, VP of Operations
3:30PM	Closing Remarks Download
4:00PM	LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras, Label Printers, Portable GPS, Bluetooth Headset, Blackberry Phone (you must be present during the drawing to win)