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Amsterdam, The Netherlands

Workshops - June 16, 2009

Conference & Expo - June 16-18, 2009

CHECKLIST

Location:
Amsterdam, The Netherlands

Venue:
Dorint Amsterdam Airport Hotel

Reservations:
Group Code: RVE120609
Call +31 20 5400-777
Reserve Online

Date:
Workshops - June 16
Conference & Expo - June 16-18

Pricing:
• Conference & Expo: US$999
• Workshops only: US$899
• Conference & Expo plus Workshops: US$1,898
(prices reflect "early registration" discount until May 17, 2009)

Third Party Service Providers (3PSPs) will be exhibiting their Reverse Logistics services and solutions in Europe on June 16-18, 2009.

At RLTS Amsterdam in June, the focus of 3PSPs will be to help European OEMs & Branded companies become aware of RL support on a global basis. This is a rich opportunity for OEMs and Branded companies to identify future service partners. There has never been an opportunity like this for 3PSPs to sit down face-to-face with the key outsourcing decision makers from the major OEMs and Branded Companies. A highlight of this Conference will be on the subject of "green laws", particularly on WEEE & RoHS.

Topics range from field service, RMA, help desk/call center to mergers & acquisitions. A wide range of Reverse logistics companies are in attendance from recycling/e-waste to repair and transportation logistics.

Amsterdam 2009 Event Schedule

TUESDAY - JUNE 16, 2009
9:00AM- 6:00PM	Pre-Conference Workshops 9:00AM-3:00PM	RLA Industry/Focus Committee Reports 5:00PM-6:00PM
3:30PM	EXHIBIT HALL OPENS
6:00PM- 7:30PM	RLA Reception for Exhibitors, Sponsors and Speakers - Exhibit Hall
WEDNESDAY - JUNE 17, 2009
Wireless Internet provided and supported by:
8:30AM	EXHIBIT HALL OPENS
10:30AM	Amsterdam 2009 Welcome  download Gailen Vick, President & CEO Reverse Logistics Association
11:00AM	Keynote Address: Adam Sherry, Vice President Consumer Care Philips Exceeding Consumer and the CFO Expectations With Outsourced Partnerships.
12:00PM- 1:30PM	BUFFET LUNCH - EXHIBIT HALL
1:30PM	Track A Track B Track C Track D
	Mark Hilton, Vp of Reverse Logistics Bob Cleary, Manager - Repair & Refurbish -ment Some Reflections on 3PSPs download Feargal Mac Conuladh, Vice President - Services Service Role in Overall Company Strategy download Eamonn Reay, Vp Business Develop- ment Morgan Johnson, Global Service Delivery Merging economic advantage, strategic objectives and sustainability in mixed returns streams download Dr. Jacqueline Bloemhof, Assistant Professor Closed Loop Supply Chain Management. What is eco-efficient and eco-effective? download
2:30PM	Track A Panel Track B Track C Track D
	Moderator: Tony Sciarrotta, Director, Asset Recovery, Philips Consumer Lifestyle Panel Discussion: Efficient Returns Management download Ian Rusher, Supply Chain Field Operations Manager EMEA Creating Value from Returns download John Cullen, Professor RL - Diagnostic and Performance Improvement Toolkit Marcel Kaal, Environmental Consultant Battery Compliance download
	Timmy O'Dwyer, EMEA Regional Service Parts Planning & Logistics Senior Manager Liam O'Halloran, Senior Vice President in Europe Ernst Klaassen, EMEA Reverse Logistics Manager Cyrille Regardin, Senior Manager Business Paul Bruce, Vice President, Reverse Logistics Johnny Kusters, Sr. Manager Product Development Mark Jackson, VP, Global Account Sales
3:30PM- 4:00PM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
4:00PM	Track A Panel Track B Track C Track D
	Moderator: David Cope, Founder, MGH Consulting, Panel Discussion: Optimal Spare Parts Management download Dr.ir. Harold Krikke, RLA Professor of Closed Loop SCs, Open Universiteit Nederland Eco-footprint & Reverse Logistics download Jelle Schoenmaker, Sales Director Ronald Plooij, Logistics Manager EMEA Case Study: Cycleon Leveraging Superior Performance to Earn the Loyalty of your Customer Base download Leonard Schneeman, SVP, CTO Solve, Save, and Satisfy using Custom RL Web Portals download
	Paul Bruce, Vice President, Reverse Logistics Dick Kluis, Vice President, Product Marketing Derek Scott, European Parts Technical Support Supervisor Sean Keenan, CEO Marco Hogenboom, Regional Customer Manager EMEA Bryan Maguire, Regional VP for EMEA Joe Cahalane, Managing Director
5:15PM	Departure Time - Shuttle Bus from Hotel to Amsterdam for Canal Dinner Cruise
5:45PM- 8:30PM	Amsterdam Canal Dinner Cruise (Seats are limited. Please sign-up when you register for the Conference & Expo. Busses depart Dorint at 5:15pm) Sponsorships still available!
THURSDAY - JUNE 18, 2009
8:30AM	EXHIBIT HALL OPENS
9:00AM	Track A Panel Track B Track C Track D
	Moderator: Itamar Veneman Senior Consultant Panel Discussion: New Ways to Streamline Operations, Drive Profits, and Delight Customers Claude Laval, Services Program Manager Network Optimization & Cost Reduction Oliver Lemanski, Regional Project Manager Supporting Direct-to- Retail Distribution; Building a Mutually Beneficial Retailer/Manufacturer Service Model download
	Stefan Reisner, Dir. Business Development Central Europe Peter Ten Thije, Reverse Logistics Manager International Ger Burke, Director of Operations
10:00AM- 11:00AM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
11:00AM	Track A Panel Track B Track C Track D
	Moderator: Adrian Clitheroe, Managing Director, Panel Discussion: Challenges and Compliance with Cross Border Commerce download Ron Kula, VP Supply Chain Consulting Implementing an Integrated RL and Service Support Network download Jeroen Weers, Developmental Manager RL Michel Blom, Reverse Logistics Manager EMEA Case Study: How to make your Reverse Logistics profitable download
	Ernst Klaassen, EMEA Reverse Logistics Manager Marcel Kaal, Environmental Consultant Ernst Hoestra, COO Mark Eldridge, Strategy & Marketing Director Ron Laan, Attorney, VAN DIEPEN VAN DER KROEF LAWYERS
12:00PM- 1:30PM	BUFFET LUNCH - EXHIBIT HALL
1:30PM	Track A Panel Track B Track C Track D
	Thomas Müller, Director, Care Supply Chain Management RL Shared Costs Between Wireless Carriers and Manufacturers Nick Sellers, Marketing Director - EMEA Customers Give the Best Insights into After - Sales Effectiveness download Dick Kluis, Vice President, Product Marketing The Impact of "Conditional Awareness" on your Service Network download
2:30PM	Track A Track B Track C Track D
	Moderator: Chris Ernst, Founder Panel Discussion: Environmental Management Considering Sustainability and Corporate Social Responsibility download Martin Reiss, Director, Key Account Management Requirements for Battery Take Back Schemes According to EC Battery Directive Leslie Harms, Director of Registration/ Membership Relations Reverse Logistics Association RLA Membership Benefits download
	Fiona Kelday, European Environ- mental Compliance Specialist Tony Sciarrotta, Director, Asset Recovery, Philips Consumer Lifestyle Jeremy Vick, VP Global Marketing Solutions and Sales, Reverse Logistics Association Sofiane Rachedi GM, Ian Rusher Supply Chain Field Operations Manager EMEA,
3:30PM	Closing Remarks Leslie Harms Director, Registration/Membership Relations Director Reverse Logistics Association
4:00PM	LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)