| TUESDAY - JUNE 16, 2009 |
9:00AM-
6:00PM |
 Pre-Conference Workshops
9:00AM-3:00PM |
 RLA Industry/Focus Committee Reports
5:00PM-6:00PM |
| 3:30PM |
EXHIBIT HALL OPENS |
6:00PM-
7:30PM |
RLA Reception for Exhibitors, Sponsors and Speakers - Exhibit Hall |
| WEDNESDAY - JUNE 17, 2009 |
 Wireless Internet provided and supported by:  |
| 8:30AM |
EXHIBIT HALL OPENS
|
| 10:30AM |
|
| 11:00AM |
  Keynote Address: download
Adam Sherry,
Vice President Consumer Care Philips
Exceeding Consumer and the CFO Expectations With Outsourced Partnerships. |
12:00PM-
1:30PM |
BUFFET LUNCH - EXHIBIT HALL
|
| 1:30PM |
| Track A |
Track B |
Track C |
Track D |
|
|
|
| 2:30PM |
| Track A Panel |
Track B |
Track C |
Track D |
|
|
|
|
|
3:30PM-
4:00PM |
INTERMISSION - REFRESHMENTS - EXHIBIT HALL
|
| 4:00PM |
| Track A Panel |
Track B |
Track C |
Track D |
|
|
|
|
|
| 5:15PM |
Departure Time - Shuttle Bus from Hotel to Amsterdam for Canal Dinner Cruise
|
5:45PM-
8:30PM |
  Amsterdam Canal Dinner Cruise
(Seats are limited. Please sign-up when you register for the Conference & Expo. Busses depart Dorint at 5:15pm)
 
 Sponsorships still available!
|
| THURSDAY - JUNE 18, 2009 |
| 8:30AM |
EXHIBIT HALL OPENS
|
| 9:00AM |
| Track A Panel |
Track B |
Track C |
Track D |
|
Moderator:
Itamar Veneman
Senior Consultant
Panel Discussion:
New Ways to
Streamline Operations,
Drive Profits,
and Delight Customers |
Claude Laval,
Services
Program
Manager
Network Optimization & Cost Reduction |
Oliver Lemanski,
Regional Project Manager
Supporting Direct-to-
Retail Distribution;
Building a Mutually Beneficial
Retailer/Manufacturer
Service Model
download
|
|
|
|
|
10:00AM-
11:00AM |
INTERMISSION - REFRESHMENTS - EXHIBIT HALL
|
| 11:00AM |
| Track A Panel |
Track B |
Track C |
Track D |
|
Moderator:
Adrian Clitheroe,
Managing Director,
Panel Discussion:
Challenges and Compliance with Cross Border Commerce
download
|
Ron Kula,
VP Supply Chain Consulting
Implementing an Integrated RL and Service Support Network
download
|
|
|
|
|
|
12:00PM-
1:30PM |
BUFFET LUNCH - EXHIBIT HALL
|
| 1:30PM |
| Track A Panel |
Track B |
Track C |
Track D |
|
Thomas Müller,
Director, Care Supply Chain Management
RL Shared Costs Between Wireless Carriers and Manufacturers |
Nick Sellers,
Marketing Director - EMEA
Customers Give the Best Insights into After - Sales Effectiveness
download
|
Dick Kluis,
Vice President, Product Marketing
The Impact of "Conditional Awareness" on your Service Network
download
|
|
|
| 2:30PM |
| Track A |
Track B |
Track C |
Track D |
|
Moderator:
Chris Ernst,
Founder
Panel Discussion:
Environmental Management
Considering Sustainability
and Corporate Social
Responsibility
download
|
Martin Reiss,
Director,
Key Account Management
Requirements for Battery Take Back Schemes According to EC Battery Directive |
Leslie Harms,
Director of Registration/
Membership Relations
Reverse Logistics Association
RLA Membership Benefits
download
|
|
|
Fiona
Kelday,
European
Environ-
mental
Compliance
Specialist
 |
Tony Sciarrotta,
Director, Asset Recovery,
Philips Consumer Lifestyle
 |
 Jeremy
Vick,
VP Global Marketing Solutions and Sales,
Reverse Logistics Association |
 Sofiane
Rachedi
GM,
 |
 Ian
Rusher
Supply Chain Field Operations Manager EMEA,
 |
|
|
|
| 3:30PM |
Closing Remarks
Leslie Harms
Director, Registration/Membership Relations Director
Reverse Logistics Association |
| 4:00PM |
LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)
|
|
Amsterdam 2009 Event Schedule
Timmy O'Dwyer
Liam O'Halloran
