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ASIA Singapore - Sep 2012
EUROPE Amsterdam - Jun 2012
NORTH AMERICA CES - Jan 2013Las Vegas - Feb 2013
SOUTH AMERICA Brazil - Apr 2013
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  PAST CONF & EXPOS So. America - Brazil - Apr 2012No. America - Las Vegas - Feb 2012Asia - Singapore - Sep 2011São Paulo - Apr 2011Las Vegas - Feb 2011Singapore - Sep 2010Amsterdam - Jun 2010Sao Paulo - Apr 2010Las Vegas - Feb 2010Singapore - Sep 2009Amsterdam - Jun 2009Las Vegas - Feb 2009Singapore - Oct 2008Amsterdam - Jun 2008Las Vegas - Feb 2008Singapore - Oct 2007Amsterdam - Jun 2007Las Vegas - Feb 2007Singapore - Oct 2006Amsterdam - Jun 2006Las Vegas - Feb 2006Singapore - Oct 2005Amsterdam - Jun 2005Las Vegas - Feb 2005Singapore - Oct 2004Amsterdam - Jun 2004Las Vegas - Feb 2004
  PAST SEMINARS No. America - Bentonville - May 2012Bentonville - May 2011Lexington, KY - Aug 2010Bentonville - May 2010Atlanta - Oct 2009Sacramento - Jul 2009Salt Lake City - Dec 2008Los Angeles - Apr 2008Columbus,OH - Nov 2007Austin, TX - Oct 2007Miami, FL - Nov 2006Denver, CO - Sep 2006Boston, MA - Aug 2006Indianapolis - Jul 2006San Jose, CA - May 2006Memphis, TN - Apr 2006Austin - Dec 2005Atlanta - Nov 2005Boston - Sep 2005Los Angeles - Aug 2005Chicago - Jul 2005San Francisco - May 2005
• Past RLA@ No. America - CES - Jan 2012SIA - Apr 2011Rutgers - Mar 2011CES - Jan 2011

RLA Conference & Expo: Amsterdam 2012
Conference Schedule

• TUESDAY - JUNE 19, 2012
• WEDNESDAY - JUNE 20, 2012
• THURSDAY - JUNE 21, 2012

TUESDAY - JUNE 19, 2012
	Room 1	Room 2	Room 3
Workshop 1 9:00 AM	Available	Jeremy Vick Vice President & RLA Magazine Contributor Getting the most out of the Reverse Logistics Association - Membership to Exhibiting	Available
10:30 AM	BREAK
Workshop 2 11:00 AM	Available	Available	Available
12:30 PM	LUNCH
1:30 PM	Committee Meetings
	Matterhorn III	Basel	Lausanne
	Committe Chairperson Available Available Available Available Available Available Available	Committe Chairperson Available Available Available Available Available Available Available	Committe Chairperson Available Available Available Available Available Available Available
2:30 PM	Committee Meetings
	Matterhorn III	Basel	Lausanne
	Committe Chairperson Available Available Available Available Available Available Available	Committe Chairperson Available Available Available Available Available Available Available	Committe Chairperson Available Available Available Available Available Available Available
5:00 PM	RLA Advisory Board Meeeting

WEDNESDAY - JUNE 20, 2012
10:30 AM	Welcome Gailen Vick Executive Director	Keynote Address Neil Ashworth Operations and Development Director How to Collaborate to Maximize Revenue from Reverse Logitistics
12:00 PM	Retailers Manufacturers 3PL Management
	Case Study Building and implementing an effective Returns Management strategy Case Study Jaap Hazewinkel Service Parts Planning Manager Europe Service Parts Planning - Commodity Based Life-Cycle Forecasting (CBLF) Case Study Jeroen Weers Global Product Marketing Manager Implementing an effective returns management system for webshops
1:00 PM	BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)
2:00 PM	Retailers Manufacturers 3PL Management
	Case Study Ian Towell National Returns Manager Measuring the impact of Returns on the bottom line Case Study Derek Scott European Parts Technical Support Supervisor When your RL becomes your only source, know your metrics. Jürgen Donders Partner Spare Parts Planning Solutions / Outsourcing Panel Discussion
3:00 PM	Retailers Manufacturers 3PL Management
	Moderator How to cover RL related costs - should costs for compliance / extra service be transferred directly to the consumer Niels Beerens Unit Manager M&L-Machines Asset recovery Best practices in Asset Recovery and Asset Management Case Study Michael Bernon Senior Lecturer, School of Management The benefits of reverse logistics integration and cost visibility
	Charlie O Shaughnessy Global Returns Manager
4:00 PM	Retailers Manufacturers 3PL Management
	Moderator How to cover RL related costs - should costs for compliance / extra service be transferred directly to the consumer Brand management in the after sales market Case Study Ghiz Fernandes Business Driving Service Parts Returns
5:30 PM	CANAL CRUISE (Sponsorship Available)

THURSDAY - JUNE 21, 2012
9:00 AM	Retailers Manufacturers 3PL Management
	Best practices in Warranty and Bought Out Guarantee (what is the difference?) Moderator How to meet your RL objectives in an ever moving and evolving business How to optimise spare part management
10:00 AM	Retailers Manufacturers 3PL Management
	Case Study The importance of Reverse Logistics for webshops Best practices to integrate returns process to reduce costs and speed up recovery Moderator Dick Kluis VP – SLM Product Strategy Depot based SLM (Service Lifecycle Management)
11:00 AM	Retailers Servicing Consumers 3PL Management
	How to manage RL fulfilment Moderator How can we delight consumers by offering the right level of after sales? Case Study Implementing an effective returns management system for webshops
12:00 PM	Closing Remarks Jeremy Vick Vice President & RLA Magazine Contributor
	Lucky Draw Sponsors LUCKY DRAW SPONSORSHIPS AVAILABLE MUST BE PRESENT DURING THE DRAWING TO WIN Research In Motion UK Ltd