| MORNING SESSION | ||
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| This morning workshop offers knowledge based training applicable to branded companies, OEMs, retail, 3PSPs and others interested in understanding and applying RFQ's, Contracts and Statements Of Work in the reverse logistics business segment. | ||
| 8:30AM | Continental Breakfast | |
| 9:00AM | Successful Outsourcing Process – RFQs, Contracts and SOWsGailen Vick - President & CEO - Reverse Logistics Association OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included. Download |
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| 11:30AM | Enhance Your Profits By Improving Your Reverse LogisticsPaul Rupnow, Partner, Reverse Logistics Solutions, Andlor Logistics Systems Inc. This seminar is targeted at mid to senior-level decision makers from Product Service / Support, 3rd Party Service Providers and OEM companies interested in understanding the latest best practices in the industry with respect to managing Reverse Logistics on an optimal basis. Download |
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| 12:00PM | Lunch - Roundtable Discussions | |
| AFTERNOON SESSION | ||
| This afternoon seminar offers interactive C level (CEO, CFO, etc.) presentations on topics pertinent to branded companies, OEMs, retail, 3PSPs and others interested in controlling their reverse logistics business. | ||
| 1:00PM | Entitlements: Managing Costs on Returns and WarrantiesTony Sciarrotta, Director of Returns Management Philips Consumer Electronics North America Presentation on Philips Warranty and Return Entitlement programs, including Serial Number registration at Point of Sale, and Serial Number entitlement logic built into the products — currently being used at all Philips Call and Returns Centers. Download |
2:00PM | Progressive Dispositioning™ Processes for Reverse LogisticsAndrew Katcher - CEO, Rapid Results Once you have your returns back in house, what do you do with them? How much money are you or your client’s throwing away by not effectively dealing with your returns inventory. Learn how you and your client companies can make use of PDP™ to increase your inventory velocity, minimize your warehouse space, and increase your recovery. Download |
| 3:00PM | Hidden Costs of Reverse LogisticsEmily Rodriguez, Process Re-Engineering Specialist, Rapid Results Where and why costs are hidden. Explore best practices in this new industry. Increasing need to understand the financial details, compliance requirements of Sarbanes-Oxley and the dawning realization of lost profit. Download |
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| 4:00PM | Gailen Vick - President & CEO Reverse Logistics Association Download |
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| 4:30-7:00PM | Facility Tour and Dinner ReceptionSponsored by Colgate-Palmolive |
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