Charlie O'Shaughnessy, Global Returns Manager, Intel Corporation
Panelist - Reverse Logistics Conference & Expo
Panel - "New Ways to Streamline Operations, Drive Profits, and Delight Customers" - Amsterdam 2007
Mr. O'Shaughnessy manages customer returns for Intel Corporation on a global basis. Currently Intel has return operations at 20 locations worldwide that handles customer service calls and product returns. He provides direction and oversight to locally managed teams.
Mr. O'Shaughnessy holds an Engineering degree and he has spent 30 years in manufacturing and customer support.