Dana Rysavy, Manager Consumer Returns, Hewlett Packard Imaging & Printing Group

Speaker - Reverse Logistics Workshops & Seminars

Dana Rysavy manages the Consumer Returns business for HPs Imaging and Printing Group. She is responsible for accounts receivable, reseller relationships, product management and all return related costs. Dana's product responsibilities cover printing, digital imaging, supplies, and scanners. Dana has led outsourcing efforts for software development, manufacturing, logistics, and administrative services.

Dana holds a Bachelor of Science Degree in Information Technology from California State Polytechnic University, Pomona and a Masters in Business Administration from University of California, Los Angeles

A Practical Look at Outsourcing

Progression of Outsourcing
• Don't be fooled by case for change stories
• Overview of three different outsourcing efforts
• What drives a shift to outsourcing

Linking/Understanding the Partner's Long-term Strategy
• Internal outsourcing drivers and strategies
• Example of HP returns and repairs
• Understand the vision and the hows around implementation

A Framework for Ongoing Measurement of an Outsourced Partner