Reverse Logistics Association

Dean Schiavone - Director of Reverse Logistics- Palm, Inc.

Speaker & Panelist - Reverse Logistics Conference & Expo, Workshops & Seminars

As Director of Reverse Logistics for Palm Inc, Dean has responsibility for the warranty service and channel returns for Palm's handheld computing and smart phone products world wide.

Dean joined Palm Inc at the beginning of 2003 and was responsible for managing the transition of Palm’s repair and reverse logistics processes to a world class, single partner global solution. Dean has held previous operations, management and procurement roles at Citigroup and computer maker Gateway Inc.

Dean has a Bachelor of Engineering degree from Monash University in Melbourne Australia and an EMBA from the Australian Graduate School of Management (University of New South Wales).

Past RLTS Participation

Topic: "The Process of Outsourcing" - San Francisco 2005

Panel: "Wireless Carriers/OEM & 3PSP Customer Support" - Las Vegas 2005

Panel: "Retail Reverse Logistics Issues" - Amsterdam 2005