Reverse Logistics Association

Dick Kluis, Vice President, Product Marketing, ClickCommerce

Speaker & Panelist - Extended Enterprise Perspectives

Topic - "The Impact of "Conditional Awareness" on your Service Network" - Amsterdam 2009

Panelist - "Optimal Spare Parts Management" - Amsterdam 2009


Dick Kluis is Vice President of Product Strategy for Servigistics. Appointed to this position in August 2007, Dick is responsible for the strategic direction of the Service Logistics modules : Service Network Visibility, Event Management, Service Order Execution, Repair Management and Warehouse Management. He leads the product management team in delivering all Service Logistics functions within the overall Service Lifecycle Management solution.

Dick Kluis brings more than 20 years of IT and supply chain experience to the company including roles at Click Commerce, Jabil Global Services (USA), Waterland International (USA), Waterland BV (The Netherlands), and Honeywell BV (The Netherlands). Prior to joining Servigistics, Dick held the position of senior director, materials and IT for Jabil Global Services, the aftermarket services division of Jabil Circuit. As part of the executive management team at Jabil Global Services, Dick had worldwide responsibility for materials and IT, and managed 12 sites including a global outsourced data-center. Previous management roles at Jabil ranged from strategic IT planning to mergers and acquisitions.

Past RLA Participation:

Panelist - "New Ways to Streamline Operations, Drive Profits, and Delight Customers" - Las Vegas 2006

Panelist - "Reverse Logistics Issues in Spare Parts Management" - Las Vegas 2008

Speaker - "Reverse Logistics - Extended Enterprise Perspectives " - Amsterdam 2008

Panelist - "Reverse Logistics Management Systems Software State of the Art" - Las Vegas 2009