

As Chief Strategist Ed guides overall corporate strategy and leads the company's
marketing, communications, analyst relations and product management activities.
He returned to ClickCommerce in 2003 after two years as an executive consultant at
Optiant, Inc., an award-winning provider of supply chain design solutions.
In the previous ten years at ClickCommerce he has served as General Manager of the
aviation and transportation markets; Director of Worldwide Consulting with
responsibility for managing global implementation teams; and Product Manager
for the company's service parts planning solutions. He has eight years prior
experience in the design, development and implementation of service parts planning
systems in the equipment service organizations of Xerox Corp. and Northern
Telecom. Ed has a BA in Applied Statistics from St. Bonaventure and an MBA
in Operations Management and Finance from the University of Rochester. He is
frequent speaker and author on issues in service management and aviation MRO.