Eric Hemming, Director of Customer Services & Program Management, Sony Ericsson (North America Operations)

Panelist - Reverse Logistics Association Conference & Expo

Panel - "Returns Prevention at the Retail Level" - Las Vegas 2009

Eric Hemming is the Director of Customer Services & Program Management for Sony Ericsson’s North America Operations.

In Hemming’s Customer Service capacity he is responsible for all post sales operations, including call center, logistics, repair, and loyalty programs within the US and Canada.

Hemming also leads Sony Ericsson North America’s Program Management function. In this capacity, he drives the regions Improvement Project Portfolio and Six Sigma Program, across operations, development, and shared services.

Prior to joining Sony Ericsson in 2005, Hemming spent over 9 years in various roles working for Moduslink, a global supply chain services organization. There, he was responsible for outsource partnerships with Dell, AT&T, IBM, HP, Iomega, Fujitsu, Microsoft and others.

Hemming earned his Masters of Business Administration from Utah State University and has a Bachelors Degree in Marketing Communications from Brigham Young University.