Fred van Dongen, Director of Operations EMEA, Plantronics BV

Speaker - Reverse Logistics Conference & Expo

Topic - "After-Sales Service As The Driver For Continuous Business Improvement" - Amsterdam 2007

How to turn after-sales from a cost into a profit

Fred van Dongen is the Director of Operations of Plantronics for the EMEA region. Plantronics is a leading worldwide designer, manufacturer and marketer of headsets for both professional and consumer markets.

Fred joined Plantronics in January 2003. The last 4 years, he has initiated various programs to increase both the agility and the leanness of the different supply chains of Plantronics. Further, he initiated a program to develop and implement a highly innovative and customer centric after-sales service and support program.

Before Fred joined Plantronics, he has held managerial positions within companies like Philips Consumer Electronics, Sylvania Lighting and Hunter Douglas.

During this period, he has acquired broad and deep experience in the various aspects of operations management, including supply chain management, introduction of new products and services, pre-sales, sales and after-sales customer service and support, logistics as well as manufacturing.

Fred holds a graduate degree from the University of Rotterdam, The Netherlands.