Gailen Vick - President - Reverse Logistics Trends, Inc.

Speaker - Reverse Logistics Workshops & Seminars

Gailen Vick has over 25 years of experience in engineering development and marketing of high technology products. His experience as a speaker at several trade conferences and his years of working arm and arm with many of today's Executive Management has made Gailen a resource to those colleagues.

Prior to founding Reverse Logistics Trends Gailen had served on the executive staff of several third party service providers. With a strong background in computer and telecommunications related technologies.

He entered the Service Industry on January 1996 after the Disk Drive Industry became driven by the consumer market. The Service sector was just evolving into a formal industry at that time. His first position was as a sales director at Sequel (acquired by Solectron), and then he was recruited at PCS as their VP of Sales & Marketing. Later Gailen was recruited by Magnetic Data Technologies, LLC where he led the business development of all global customers as VP of Strategic Accounts. Most recently he was the focal point that worked jointly with UPS to supplement their repair services and was part of the management team that positioned MDT for sell to Solectron Global Services. While in the service industry he has secured contracts with Toshiba, Iomega, Sun Microsystems, Hitachi, Panasonic, Apple, Mitsubishi, Imation, Gateway, 3Com, Compal, UPS, Kinpo, Bizcom and many others.

Successful Outsourcing Process - RFQs, Contracts and SOWs

For both OEM’s and Service Providers this workshop focuses on what OEMsand 3rd Party Service Providers (3PSPs) need to consider when assembling a RFQ proposal or response. Followed by how to protect your business through the service contract and setting performance metrics when its time to sign the contract

Topics include:

• Assembling the RFQ
• Best Practice: Selecting a Vendor
• What the 3rd Party Service Provider Needs to see in the RFQ
• Expectations in Constructing the RFQ Response
• Writing the Contract: Are you sure your business is protected?
• SOWs & SLA’s: What should be in them?

Lean Repair and Reverse Logistics Trends

Taking Lean Manufacturing techniques and bringing them into the repair process is the main topic of this seminar. In the only workshop of its kind Gailen discusses the main concepts of Lean Repair and the road to implementing a Lean Repair process. The workshop concludes with a presentation of some of the challenges facing RL operations and some thoughts about how to meet those challenges.

Topics include:

• Why Consider Lean Repair?
• Lean Repair: Techniques and Disciplines
• Instituting Lean Repair in your Operations
• Challenges in the Services / Repair Business