Gopal Mudivedu, Sr. Manager, Technical Operations, Juniper Networks

Speaker - Reverse Logistics Conference & Expo

Topic - "Challenges in Business and Technical Operations Associated with Global Support" - Singapore 2007

Gopal Mudivedu is the Sr. Technical Operations Manager in Customer Service at Juniper Networks inc., USA and has close to 30 years of experience in high technology industry spanning development, manufacturing and customer service arenas. He has been associated actively on several aspects of reverse logistics in the past 12 years in networking equipment companies in the Silicon Valley.

Currently Gopal is responsible at Juniper Networks for providing technical support to customer facing global support personnel as well as to third party repair and refurbishment vendors. Gopal has been serving in this capacity at Juniper Networks for the past 7 years. Prior to joining Juniper, he was with Bay / Nortel Networks for 5 years in an identical role.

Gopal Mudivedu is a post graduate electronics engineering graduate and his vast background encompasses HW development, second level field support, manufacturing engineering, customer service, technical operations and business and technical management of electronic contract manufacturers.