Ian Scott, Director of Customer Service, Sony Ericsson Mobile Communications (USA)

Speaker - Reverse Logistics Conference & Expo

Topic - "Partnering for RL Solutions" - Las Vegas 2006

Ian is the Director Customer Services for Sony Ericsson Mobile Communications (USA) Inc. responsible for Customer Services operations in North America. Ian has 15 years experience in Quality Management, Product Management Reverse Logistics and Customer Services operations in various industries including Consumer Electronics, Avionics and Telecommunications.

Ian has been with Sony Ericsson for 10 years originating in the UK, spending 2,5 years in Sweden with the last 6 years in the US. Key accomplishments within his current role were the transformation of the service and support network, lowering costs, improving service levels and increasing customer satisfaction. Prior to this Ian held leadership roles in Quality and Change Management within Product Development and Global Product Management.