Joseph Warren, VP and General Manager, Customer Support Operations, Canon USA, Inc.

Speaker - Reverse Logistics Conference & Expo

Keynote Address - "Centralization of Reverse Logistics Services" - Las Vegas 2008

Joe has more than 40 years of combined experience in manufacturing, logistics, and customer service. For the past 18 years he has served in numerous roles for Canon USA. Joe is currently responsible for Canon's nationwide customer service and support network as well as the reverse logistics system and recovery processes associated with Canon's consumer product returns. In 2006, Canon's products, service and support were designated as PC Magazine Readers Choice, giving Canon this honor 3 consecutive years. Canon has extensive experience in reverse logistics and Joe has contributed to the development of systems that allow Canon to reduce material consumption through increase use of recycle content.

Joe holds a Bachelor's Degree in Economics from Old Dominion University in Norfolk, Virginia.