John Benardino, Director of Reverse Logistics, Hewlett Packard

Speaker - Reverse Logistics Workshops & Seminars

John Benardino is currently a Director of Reverse Logistics for HP's Imaging and Printing Group. In his position, John is responsible for credit issuance, engineering, remanufacturing, and all return related costs. His product responsibilities cover printing, digital imaging, supplies, scanners, and shared printing.

Over his ten years of experience with HP. John has lead outsourcing efforts for, procurement, call centers, logistics, manufacturing and financial administration. These efforts expanded across HP's businesses, including Test and Measurement, Telecommunication, Consumer/Commercial PC and Printing.

John graduated from Arizona State University in Tempe, Arizona. He holds a Bachelor of Science Degree in Purchasing Logistic Management and a Masters Degree in Supply Chain Management.

A Practical Look at Outsourcing

Progression of Outsourcing
• Don't be fooled by case for change stories
• Overview of three different outsourcing efforts
• What drives a shift to outsourcing

Linking/Understanding the Partner's Long-term Strategy
• Internal outsourcing drivers and strategies
• Example of HP returns and repairs
• Understand the vision and the hows around implementation

A Framework for Ongoing Measurement of an Outsourced Partner