Jose Garcia - Director - Repair and Refurbishing - Microsoft
Speaker & Panelist - Reverse Logistics Conference & Expo
Panel - "Global Warranty Support" - Las Vegas 2006
Jose has a degree in Electrical Engineering from New Jersey Institute of Technology.He designed Professional Audio High Powered Amplifiers
He worked for Sony for 10 years where he was responsible for:
• Sustaining Engineering & quality feedback to Japan
• Technical Support
• Field Technical Training
• Authorized Service in Eastern Zone of US
• As well as Sony Service Centers in that zone including largest depot
repair center in Sony organization
After Sony, Jose went to work for Philips service for 4 years where he was responsible for 20 Philips Service Centers – 3 Phillips owned Depot refurbishing centers & 2 outsourced refurbishing facilities. He managed field service over the authorized servicers in the US as well as tech publications and sustaining engineering.
He joined Microsoft in 2000 to establish worldwide repair of X-box console from the ground up. Building a world class team he integrated systems, processes and partnerships with expert service partners.
Past RLTS Participation: