Michael Blumberg CMC - President, Blumberg Advisory Group, Inc.

Speaker - Reverse Logistics Conference & Expo, Workshops & Seminars

Michael R. Blumberg is a Certified Management Consultant and President of Blumberg Advisory Group, Inc. Mr. Blumberg has established himself as an expert and leading industry authority on Reverse Logistics and Closed Loop Supply Chain Management. Mr. Blumberg, in conjunction with RLA, presents two seminars designed to provide you with critical insight and business intelligence into managing Reverse Logistics on a profitable, efficient, and productive basis.

The Seminars are targeted to mid to senior-level decision makers from Product Service/Support, 3rd Party Service Providers and OEM companies interested in understanding the latest best practices in the industry with respect to managing Reverse Logistics on an optimal basis.

Best Practices & Benchmarks in Service Logistics

For both OEMs and Service Providers this focuses on what OEMs and 3rd Party Service Providers need to do to manage Reverse Logistics on a profitable, efficient and productive basis. The content in this seminar is based on extensive research and analysis of industry best practices and performance metrics.

The topics for this seminar include:

• The Reverse Logistics Service (RLS) Business Model
• Keys to Improving Reverse Logistics Service Productivity & Efficiency
• Current and Emerging RLS Systems State of the Art
• Impact of Best Practices on Operating Benchmarks & Financial Metrics
• Outsourcing Considerations
• Strategies & Tactics for Optimizing the Quality of RLS operations

Marketing & Selling Service Logistics

This seminar is designed for 3rd Party Service Providers who want to be more effective in marketing and selling their services to potential customers.

The Topics Include:

• Challenges in marketing & selling services
• Key differences between products and services marketing
• The Seven Principles of Marketing & Selling Services
• Service Portfolio Elements
• Pricing strategies and their impact on sales
• Buying behavior and Characteristics
• The need for Market Research