Michael Lesshafft, Manager of Customer Satisfaction, Lexmark International, Inc.

Speaker - Reverse Logistics Conference & Expo

Topic - "Methods of Outsourcing" - Las Vegas 2006

Mike Lesshafft has been with IBM, then Lexmark, for almost 28 years. He held various management positions ranging from Automation Engineering, to Purchasing, and now in Customer Satisfaction for the last 7 years. This job focuses on returns, warranty claims, and technical support issues. Our job is to understand the customer's concerns and implement action plans to address them.

Mike is a member of the Ease-of-Use PC Quality Roundtable for almost 7 years. He is a registered Professional Engineer in the state of Kentucky.

Lexmark International, Inc. is a leading developer, manufacturer and supplier of printing solutions — including laser and inkjet printers, multifunction products, associated supplies and services — for offices and homes with locations in more than 150 countries around the world. Founded in 1991 as a spin off from the IBM company, Lexmark reported approximately $5.3 billion in revenue in 2004, and can be found on the Internet at www.lexmark.com.