Mike Shelor, President, Shelor Consulting Inc.
Speaker and Moderator - Reverse Logistics Conference & Expo
Moderator - "Retail Reverse Logistics Issues" - Las Vegas 2008
Mike Shelor is the President of Shelor Consulting Inc. Mike brings vast knowledge and practical industry experience in Reverse Logistics, Field Service Management, Depot Repair Operations, Service Parts Optimization, and Service Automation. He is recognized as both a thought leader and practitioner in product service and logistics efficiency improvements.Prior to starting his own successful consulting company, Mike Shelor held executive positions in the service industry with Patton Consultants Inc., Logistics Management Inc., Enterprising Service Solutions, GENICOM, and General Electric. Mike Shelor’s expertise covers the entire spectrum of logistics, inventory optimization, product service and service systems.
Shelor Consulting Inc. provides consulting services for end to end solutions in the product service and logistics value chain of parts, people, process, and systems.
Spare Parts Management Workshops
Overview: The service parts management process begins when a product is in the concept phase. The product specification, product service requirements, lifecycle product support strategy, and service parts logistics requirements must be defined early in the process. These planning details are necessary to ensure a cost effective product configuration and new product launch (NPL) readiness criteria.
Scope and Perspective: These workshops will focus on service parts management and service logistics infrastructure required after the initial product launch. There are several requirements at this point in the product management lifecycle that will be highlighted in the workshop through a review of Product Launch Readiness Checklists.
The topics included in the workshop are presented from a reverse logistics perspective. Service parts are initially prescribed and deployed in echelon stocking models based on several planning and forecasting factors such as anticipated demand, failure rate, service level agreement (SLA) requirements and warranty requirements. Service parts are stored, ordered, transported, transferred, used, returned (new and used), repaired, refurbished, upgraded, salvaged and disposed. These are just a few of the transactions that a service part will experience in its lifetime.
Service parts management effectiveness is measured by numerous parameters. The high-level measurements typically are:
• Customer Satisfaction
• Fulfillment Service Level
• Inventory Investment/Optimization
• Obsolescence Avoidance
Objectives: The participants in this workshop will gain a working knowledge of service parts management from a reverse logistics perspective. The topics explored will facilitate a validation and checkpoint for the participants to review their current policies, processes, practices, knowledge, leadership and expertise in optimizing service parts.
Workshop 1: Service Parts Management Strategies
• Product service strategy
• Logistics specification
• New product introduction (NPI)
• Launch readiness checklists
• Echelon stocking models
• Warranty management requirements
• Supply support planning
• Reverse logistics considerations
• Obsolescence considerations
Workshop 2: Service Parts Inventory Optimization
• Balancing service parts and service level agreements (SLA)
• Supply and demand planning
• Obsolescence management
• Sourcing and procurement
• Pipeline management
• Distributed inventory management
• Returns management
• Recovery of repairable parts
• Defective inventory management
Workshop 3: Service Parts Lifecycle Management
• Depot repair operations
• Repair parts planning (components)
• Configuration management
• Upgrades and retrofits
• End of life planning
• One-off parts
• Sustaining engineering
• Reverse engineering
• Salvage (new product, returned products, exchanges, off lease, trade-ins)
• Disposal of service parts
• Technology enablers and support systems