Nick Sellers, Director of Marketing EMEA, SYKES Global Services Ltd.

Speaker - Reverse Logistics Conference & Expo

Topic - "Who Cares About The Customer?" - Amsterdam 2007

Failure to manage the consumer's experience has a devastating impact on consumer confidence, operating costs and the brand. The presentation will focus on the benefits achieved through communicating with the customer and managing their entire experience.

Nick Sellers is Director of Marketing for SYKES Global Services Limited in EMEA region, having joined SYKES in March 2003. He has held senior operations, business development and sales roles in logistics and call centre outsourcing over the last 20 years. Mr. Sellers oversees marketing and product development for SYKES in EMEA and regularly consults with SYKES’ clients looking to improve their after-sales performance.