Paolo Narciso - Executive Vice President - Alorica Global Services

Speaker Reverse Logistics Conference & Expo - Las Vegas 2004

Topic: "The Total Service Value Equation; Impacting Your ROI"

Paolo Narciso has 13 years in the customer service management industry and is considered to be a leading expert in the field. He is currently the Executive Vice President for Alorica’s Global Services, a customer-service management company whose clients include NEC/Mitsubishi, eMachines and Gateway. His insight and expertise come from his many years in the field and from partnering with other experts to maintain a well-rounded view of what is truly happening in the industry.

His commitment to customer service is demonstrated in the leadership role he plays as editor of the seminal source for customer service trends and strategies, Customer-Centric Standards (CCStandards.com). CCStandards.com is an electronic magazine designed to provide guidance and innovative thought for managers regarding customer service solutions. Narciso founded the publication because he felt that no other trade publication dealt directly with the real world challenges and solutions of customer service.

Mr. Narciso is a graduate of Stanford University and a former faculty member of the University of Mary. He is a Six Sigma Operational Black Belt and has spoken at numerous conferences including Microsoft TechEd and DUGA.