Dipl. Kfm. Robert Srumf, Head of Global Hardware Services Operations, Nokia Networks

Panelist - Reverse Logistics Conference & Expo

Panel - "New Ways to Streamline Operations, Drive Profits, and Delight Customers" - Amsterdam 2006

Dipl.Kfm. Robert Srumf studied production, manufacturing & logistics. After working for a consultancy company, he started 1995 in Nokia Networks and implemented Nokia own developed ERP system in Germany. He was responsible for the logistics in Germany, Austria, and Switzerland, managed several efficiency and On-time-delivery programs. Three years ago Robert focused on After Sales Service Market and took over the global responsibility for Hardware Services Operations Management in Nokia Networks.

Nokia Networks wants to create value to Customers by providing world-class repair & multi-vendor service Part logistics throughout the product lifecycle. We are facing in the Telecom Industry a horizontalization of Product and Service Offering, which will progressively reshape the market. At the same time the Operator expectations on service level requirements are increasingly challenging. We want to create with value-add services a win-to-win situation for both Customer and Nokia: total cost reduction on Customer side but still profitable business. Therefore we are creating together with our Customers needed Services and changing the view from service execution towards service management In order to fulfill the increased demand for extended services we are implementing worldwide an integrated ERP system, utilizing and developing advanced planning methods, consolidating the number of LSP partners to 2 global partners, and focusing on strategic partnerships.