Al Davis of Reverse Logistics Trends, Inc.

Seminar - Reverse Logistics Conference & Expo

Al Davis presents “Reverse Logistics 2004” a presentation on Best Practices and strategies in today’s Reverse Logistics industry. Four hour seminar.

Al Davis, Director of Consulting for RLT, discusses strategies designed to increase your business opportunities and improve your company’s operations in the reverse logistics. The seminar will detail the key elements of support services strategies that have the potential to enhance your company’s position in today’s ever-changing service industry. Presented in the seminar will be pro-active ideas on how to improve your service offering, streamline service operations and increase customer satisfaction in the high tech and consumer goods market segments.

The seminar is targeted to mid to senior-level decision makers from service/support companies and OEM companies interested in understanding the latest Best Practices within the industry.

The Topics for this Seminar:

• The Outsourcing Decision Process
• Key Factors in Selecting a 3rd Party Provider
• The RFQ: From Both Sides of the Table (OEM & 3rd Party Providers)
• Best Practices : Lean Repair: World Class operations performance
• Best Practices: Writing the Contract: Are you sure your business is protected?
• Best Practices: SOW’s & SLA’s: What should be in them?
• Trends & Developments in the Reverse Logistics Industry
• Open Forum on Reverse Logistics (What are your issues?)