Shinya Mizuta - Regional Services Manager - Microsoft
Panelist - Reverse Logistics Conference & Expo
Mr. Mizuta has been working more than 20 years in customer service (Repair, Call Center, Technical support ) and many other customer service managemen areas.
Currently he is with Microsoft Co., Ltd. as Regional Services Manager (vender account manager) Responsible of Xbox repair services in Asia Pacific. He created & managed repair operations in Japan,Taiwan, Hong Kong, and Korea with outsourcing vendors.
Prior to Microsoft Shinya was with Nippon Ericsson KK as Senior Manager of Customer Service Dept for mobile phones responsible for customer service operations including repair of terminal, technical support, help desk and logistics.
From 1983 – 1997 he worked for Abbott Japan Co., Ltd. as Manager of Technical Support and Service Marketing in Customer Service. At this time he was responsible for technical support and created service products.
Past RLTS Participation: