Steve Blaz, Strategic Business Consultant - Global Service Operations, Steve Blaz and Associates

Moderator - Reverse Logistics Conference & Expo

Steve Blaz expertise spans over 25 years in the areas of worldwide service and support, strategic partnering and business operations. During this time, his key executive accomplishments included driving customer satisfaction improvements, operational excellence and building high performance teams.

Mr. Blaz spent 4 years as Vice President of Global Service Operations for Juniper Networks, successfully driving the restructuring and turnaround of its Service Operations. He dramatically improved customer satisfaction and on-time delivery to all time highs, establishing operational excellence and reducing OpEx by over 40%. Prior to Juniper, Mr. Blaz enjoyed 13 years with Cisco Systems leading its Global Product Services and Global Onsite Services. While there, he oversaw the expansion of Cisco's Onsite Services from $4M to in excess of $1B.

Currently, with Steve Blaz & Associates, Mr. Blaz helps companies and service operations executives achieve world-class organizational results. He speaks and consults on the topics of Globalization, Operational Excellence, Business Process Re-Engineering, Ease of Doing Business and Turnaround Strategy. Steve Blaz is highly respected in the industry and serves on the advisory boards for Aberdeen Research and Worldwide Business Research.