Steve Blaz, Vice President, Global Service Operations, Juniper Networks

Speaker - Reverse Logistics Conference & Expo

Steve Blaz has served as Vice President of Global Service Operations for Juniper Networks since 2005. He has world wide responsibility for Service Operations with oversight of Logistics, Planning, Service Supply Chain, Repair Operations, Technical Operations, TPM/TPL Partner Management, Support Contracts, Business IT Solutions and Licensing Strategy. At Juniper, he is leading several strategic initiatives to re-architect the way customers experience service, from contract activation to service delivery, with emphasis on ease of doing business.

Steve has successfully driven the turnaround and restructuring of Service Operations to improve Customer Satisfaction and On-Time Delivery to all time high’s, while improving Operational Excellence and reducing cost. Steve’s key successes include:

• Increased Material Availability by 15%
• Improved On-Time Delivery across all service levels by over 27%.
• Reduced Customer Dissatisfaction by 40%
• Reduced OpEx by 13%
• Increased Customer Satisfaction by 10%

Prior to joining Juniper, Blaz spent 13 years at Cisco Systems, where he held executive positions leading Strategic Alliances, Global Product Services, and Global Onsite Services. At Cisco, he developed the vision and implemented the strategy for SMARTNet Onsite Services. His customer experience spans telecom, semiconductor, marine, and bio-medical industries. Blaz holds a degree in Bio-Medical Engineering