Wafa Dahel, Senior Manager Customer Service, Seagate

Speaker - Reverse Logistics Conference & Expo

Topic - "Reverse Logistics - Pros & Cons of Outsourcing" - Las Vegas 2006

Wafa Dahel is a Senior Manager at Seagate Technology with the Customer Service Organization. Wafa's responsibilities include defining global support and services strategy for Seagate, launching new programs and Vendor management. She joined Seagate in 2001 as a Program Manager in Global Logistics and has also served a two-year term as a Blackbelt in Seagate's Six Sigma quality improvement initiative.

Wafa's most recent accomplishments include the launch of Seagate's Data Recovery Services.

Prior to joining Seagate, Wafa was at 3Com Corporation as a Program Manager in the Global Logistics and Services division and a supply chain engineer at Menlo Logistics supporting Hewlett Packard.

Wafa Holds a B.S. in Industrial Engineering from the University of Toledo Ohio, a B.S.in Mechanical Engineering and an MBA form the Fisher Graduate School on International Business in Monterey, California. She enjoys international travel, soccer and photography.