Walt Kerns - Professional Development Manager, Reverse Logistics Association

Reverse Logistics Workshops & Seminars

Walt Kerns presents two seminars designed to give you information that will immediately improve your OEM or 3rd Party service operations. Presented in the seminars will be pro-active ideas on how to improve your service offering, streamline service operations and increase customer satisfaction in the high tech and consumer goods market segments.

The seminars are targeted for mid to senior-level decision makers from service/support and OEM companies interested in understanding the latest Best Practices within the industry.

Successful Outsourcing Process - RFQs, Contracts and SOWs

For both OEM’s and Service Providers this seminar focuses on what OEMsand 3rd Party Service Providers (3PSPs) need to consider when assembling a RFQ proposal or response. Followed by how to protect your business through the service contract and setting performance metrics when its time to sign the contract

Topics include:

• Assembling the RFQ
• Best Practice: Selecting a Vendor
• What the 3rd Party Service Provider Needs to see in the RFQ
• Expectations in Constructing the RFQ Response
• Writing the Contract: Are you sure your business is protected?
• SOWs & SLA’s: What should be in them?

Lean Repair and Reverse Logistics Trends

Taking Lean Manufacturing techniques and bringing them into the repair process is the main topic of this seminar. In the only seminar of its kind Walt discusses the main concepts of Lean Repair and the road to implementing a Lean Repair process. The seminar concludes with a presentation of some of the challenges facing RL operations and some thoughts about how to meet those challenges.

Topics include:

• Why Consider Lean Repair?
• Lean Repair: Techniques and Disciplines
• Instituting Lean Repair in your Operations
• Challenges in the Services / Repair Business