Walt Kerns - Professional Development Manager, Reverse Logistics Association

Speaker - Reverse Logistics Workshops & Seminars

Walt Kerns presents this workshop designed to give you information that will immediately improve your OEM or 3rd Party service operations. Presented in the workshop will be pro-active ideas on how to improve your service offering, streamline service operations and increase customer satisfaction in the high tech and consumer goods market segments. Workbook included.

The workshop is targeted for mid to senior-level decision makers from service/support and OEM companies interested in understanding the latest Best Practices within the industry.

Successful Outsourcing Process - RFQs, Contracts and SOWs

For both OEM’s and Service Providers this seminar focuses on what OEMsand 3rd Party Service Providers (3PSPs) need to consider when assembling a RFQ proposal or response. Followed by how to protect your business through the service contract and setting performance metrics when its time to sign the contract

Topics include:

• Assembling the RFQ
• Best Practice: Selecting a Vendor
• What the 3rd Party Service Provider Needs to see in the RFQ
• Expectations in Constructing the RFQ Response
• Writing the Contract: Are you sure your business is protected?
• SOWs & SLA’s: What should be in them?