Xavier de Montgros, Vice President, Personal System Group, EMEA Services, Hewlett-Packard Company

Speaker - Reverse Logistics Association Workshops & Seminars

Xavier de Montgros has been with HP for 24 years and is currently responsible for Total Customer Experience and Quality Services and Remarketing. In his current role, Xavier has led the aggressive reengineering of Warranty and Services whichhas resulted in cost cutting of 50% over the past 3 years.

Xavier has driven the supply chain and services strategy for HP PCs worldwide which has lead to HP becoming highly competitive and a worldwide leader. He has significant experience in outsourcing and partner management, sales procurement, engineering and IT management, customer service and quality management.