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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Boston, MA 2006
Highlighting The Reverse Logistics Challenges Within The Consumer Products And Retail Industries

8:30AM Continental Breakfast
9:00AM Ahmad Zubair SaharSeminar Welcome
Ahmad Zubair Sahar
Senior Vice President, Customer Relations
Reverse Logistics Association
Industry Keynote - Retail and Apparel Returns within Four Walls
Mike Perkins
Vice President,
Distribution and
Returns Operations
Barb Wood
Senior Manager,
Returns Operations
10:15-10:30AM Morning Break
10:30AM Case Study - Getting a Reverse Logistics Program Off the Ground
Len Wierzbicki
Senior Manager, Distribution Planning & Technology
Black &Decker
11:30AM-12:45PM Lunch - Roundtable Discussions
12:45-3:00PM Tour of Appleseed's Returns and Distribution Facility in Beverly, Massachusetts
3:00PM Enabling Visibility, Automation and Reconciliation in Returns Management
Lee Norman
Senior Manager, Enterprise Returns Management
4:00PM Examining The Challenges Increased Product Portfolios Can Have On Your Reverse Logistics Strategy
Moderator: Ann Grackin,
Chainlink Research
Mike Perkins
VP Distribution and Returns Operations
LL Bean
Barb Wood
Senior Manager, Returns Operations
LL Bean
Len Wierzbicki,
Sr Manager, Distribution Planning & Technology
Black & Decker
Ahmad Zubair SaharAhmad Zubair Sahar
SVP, Customer Relations

Reverse Logistics Association
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