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Brazil 2010 - Conference Schedule

WEDNESDAY - APRIL 14, 2010
6:00- 8:00PM	RLA Reception for Event Exhibitors, Sponsors and Speakers - EXHIBIT HALL
THURSDAY - APRIL 15, 2010
8:00AM 10:00AM	Successful Outsourcing Workshop
10:00AM	EXHIBIT HALL OPENS
10:30AM	Introduction Bia Ribeiro Business Program Mgr. Reverse Logistics Association Keynote Address Gailen Vick President, Reverse Logistics Association Download
12:00- 1:30PM	BUFFET LUNCH - EXHIBIT HALL
1:30PM	Track A	Track B
	David Novak, Director International Strategic Relations Harvesting Value out of Defective Returns Download
2:30PM	Track A Panel	Track B
	Moderator: Heriney Queiroga, Consumer Care Manager Panel Discussion - Asset Recovery and Returns Management Download	Ailton Ricardo de Araujo Fógos, Corporativo do Departamento Comercial de Encomendas dos Correios, em Brasília Improving the performace of Post-Sale Download
	Maria Claro, Director Paulo Oliveira, Senior Brazil Post Sales Support Manager Walter Santiago, Jr., Director, Latin America Leonardo Mainardi., Repair Vendor Manager
3:30- 4:30PM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
4:30PM	Track A Panel	Track B
	Moderator: Nick Patterson, Americas Logistics Manager A Hitchhikers Guide to RL Packaging – discussing a 12 month Dell success story Download	Jose Faria, Board Director Case study: Nokia After Sales - A success case in the EMEA Region Download
FRIDAY - APRIL 16, 2010
8:30AM	EXHIBIT HALL OPENS
9:00AM	Track A	Track B
	Gotthard Haug, CEO The value add of a dedicated After Market Service Provider - What does the customer expect today? Download	Euripedes Gomes, LAR Go-to-Market Supply Chain Manager End-to-End Product Life Cycle Management Download
10:00- 11:00AM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
11:00AM	Track A Panel	Track B
	Juliana Seidel, Environment Senior Specialist Environmental Solutions to RL Packaging Download
12:00- 1:30PM	BUFFET LUNCH - EXHIBIT HALL
1:30PM	Track A	Track B
	Robert Krautheim, President Technology Global DHL Global Customer Solution DHL / Next level of Service Parts Logistics and Return Logistics Download
2:30PM	Closing Remarks Download Kurt Walker Director of Special Events Reverse Logistics Association
3:00PM	Lucky Drawing Leslie Harms Director of Special Events Reverse Logistics Association LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)