| TUESDAY - NOVEMBER 13, 2007 | ||||
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| 8:30AM | Continental Breakfast |
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| 9:00AM | Seminar Welcome and Reverse Logistics OverviewGailen Vick, President, Reverse Logistics Association |
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| 9:30AM | ![]() Developing Reverse Logistics Programs: Its Competences and Capabilities Downloadby Stefan E. Genchev, Ph.D. and Soonhong "Hong" Min, Ph.D. Soonhong (Hong) Min, Ph.D., Assistant Professor, Division of Marketing and Supply Chain Management Price College of Business, The University of Oklahoma |
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| 10:30-10:45AM | Morning Break |
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| 10:45AM | ![]() Retail Returns within the Mobile PhoneIndustry Download Jeremy Murchland, Head of Customer Service, NAM Sony Ericsson Mobile Communications (USA) Inc. |
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| 11:45AM-1:00PM | ![]() Lunch - Roundtable Discussions |
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| Round Table 1: Jack Debutts, Production Control / Strategic Planning Manager, ARRC, DELL Soonhong (Hong) Min, Ph.D., Assistant Professor, The University of Oklahoma Gailen Vick, President & CEO, Reverse Logistics Association |
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| Round Table 2: Jeremy Murchland, Head of Customer Service, NAM, Sony Ericsson Mobile Communications Jeremy Vick, Director of World Wide Sales, Reverse Logistics Association | ||||
| Round Table 3: Liane Bandanza, Returns Customer Support Manager, Hewlett-Packard Hilary Melandar, Event Management, Reverse Logistics Association | ||||
| Round Table 4: Chris Fabian, Professional Services Solutions, LLC Dee Miller, Business Development, Reverse Logistics Magazine | ||||
| Round Table 5: Andrew Katcher, VP Business Development, FreeFlow Michelle Warner, Event Coordinator, Reverse Logistics Association | ||||
| 1:00-3:00PM | ![]() Facility Tour of Service Parts & Warranty Returns Center |
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| 3:00PM | ![]() HP Returns Management for the Retail Business DownloadLiane Bandanza, Returns Customer Support Manager Hewlett-Packard |
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| 4:00-4:15PM | Afternoon Break |
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| 4:15PM | Panel Discussion - Proactive Methods to Minimize Product Returns DownloadModerator - Chris Fabian, Professional Services Solutions, LLC |
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Andrew KatcherVP Business Development ![]() |
Jack Debutts,Production Control / Strategic Planning Manager, ARRC ![]() |
Jeremy Murchland,Head of Customer Service, NAM Sony Ericsson ![]() |
Liane Bandanza,Returns Customer Support Manager ![]() |
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| 5:30- 7:30PM |
Evening ReceptionBE SURE TO STAY FOR THE LUCKY DRAW!!! (Sony DSC-N2 Cybershot 10mp digital camera) |
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