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RLA Seminars

RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 510-440-8565.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants




RLA Seminar - Hong Kong
Recycling, Reuse & Governmental Regulatory Controls

WEDNESDAY - MARCH 18, 2009
7:00-
8:00AM

Continental Breakfast

8:00-
8:15AM
Introduction
Brent Casper, Program Manager of Research, Reverse Logistics Associationn
8:15-
9:15AM
Service Level Agreements: RFQs, Contracts, and SOWs
Gailen Vick, President, Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included.
9:15-
10:15AM
Angela Chan,
Reverse Logistics Program Manager,
Cisco Systems
10:30AM Depart for facility tour
11:15AM-
12:15PM

Facility Tour
Sponsored by Li Tong

12:30PM Depart for Hotel
AFTERNOON SESSION
1:30-
2:30PM
Hyunsoo Kim PhD,
Professor
Kyonggi University, Korea
Industry Keynote, Recycling
2:30-
3:30PM
Moderator: Andrew Katcher,
President
Rapid Results, INC.
Panel Discussion
Panel Member: Jeremy Vick,
Vice President, WW Business Development,
Reverse Logistics Association
Panel Member: Angela Chan,
Reverse Logistics Program Manager - APJ, WW Reverse Logistics,
Cisco Systems
Panel Member: Hyunsoo Kim PhD,
Professor,
Kyonggi University, Korea
3:30-
4:30PM
Lyndsey Turner,
Event Coordinator
Closing Remarks
5:30-
7:00PM
Welcome to the Games
Great food and networking!
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