RLA Seminars
RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!
The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!
If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 510-440-8565.
Facility Tours
The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.
What past attendees have said about RLA Seminars...
"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive
"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants
| THURSDAY - JULY 20, 2006 |
| 8:30AM |
Continental Breakfast |
| 9:00AM |
Seminar Welcome Ahmad Zubair Sahar Senior Vice President, Customer Relations Reverse Logistics Association |
| 9:15AM |
 Leveraging Carrier Systems to Dynamically Route Returns from NCR's Field Workforce Mike Snell Director of Supply Chain Management for WCS, NCR |
| 10:00AM |
 Using Returns to Feed Your Supply Chain Mark Wallace Associate Director, ASI Fulfillment AT&T Operations |
| 10:45AM |
Morning Break |
| 11:00AM |
 Collaborating with your Reverse Logistics Vendors and Partners Laura McDougall Business Strategy Manager, Hewlett-Packard |
| 11:45AM-2:45PM |
 Facility Tour and Lunch - sponsored by GENCO This tour focuses on the returns processing at Best Buy's Returns Facility.
Lunch will be served at 11:45AM. Shuttle bus will be ready at 12:45PM to take attendees to the tour and back. |
| 3:00PM |
 The Three Pillars of Effective Returns Management Warren Sumner VP Professional Services ClearOrbit |
| 3:45PM |
Afternoon Break |
| 4:00PM |
Reverse Logistics Issues and Challenges Moderator: Ahmad Zubair Sahar, Sr Vice President, Customer Relations Reverse Logistics Association |
Laura McDougall, Business Strategy Manager
Hewlett-Packard |
Gailen Vick, President & CEO
Reverse Logistics Trends, Inc. |
Mark Wallace, Associate Director, ASI Fulfillment
AT&T Operations |
John Coffield, VP Sales - Reverse Logistics Solutions GENCO |
| 5:15-7:00PM |
Evening Dinner Reception
hosted by Telamon |