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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Indianapolis 2006

THURSDAY - JULY 20, 2006
8:30AM Continental Breakfast
9:00AM Ahmad Zubair SaharSeminar Welcome
Ahmad Zubair Sahar
Senior Vice President, Customer Relations
Reverse Logistics Association
9:15AM Leveraging Carrier Systems to Dynamically Route Returns from NCR's Field Workforce
Mike Snell
Director of Supply Chain Management for WCS,
10:00AM Using Returns to Feed Your Supply Chain
Mark Wallace
Associate Director, ASI Fulfillment
AT&T Operations
10:45AM Morning Break
11:00AM Collaborating with your Reverse Logistics Vendors and Partners
Laura McDougall
Business Strategy Manager,
11:45AM-2:45PM Facility Tour and Lunch - sponsored by GENCO
This tour focuses on the returns processing at Best Buy's Returns Facility.

Lunch will be served at 11:45AM. Shuttle bus will be ready at 12:45PM to take attendees to the tour and back.
3:00PM The Three Pillars of Effective Returns Management
Warren Sumner
VP Professional Services
3:45PM Afternoon Break
4:00PM Ahmad Zubair SaharReverse Logistics Issues and Challenges
Moderator: Ahmad Zubair Sahar,
Sr Vice President, Customer Relations
Reverse Logistics Association
Laura McDougall,
Business Strategy Manager

Gailen Vick - President & CEO, RLAGailen Vick,
President & CEO

Reverse Logistics Trends, Inc.
Mark Wallace,
Associate Director, ASI Fulfillment

AT&T Operations
John Coffield,
VP Sales - Reverse Logistics Solutions
5:15-7:00PM Evening Dinner Reception

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