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Singapore 2009 - Conference Schedule

Conference presentations are available for download at no charge for RLA Members. Click on the Download link, then log in with your RLA username and password.

MONDAY - SEPTEMBER 28, 2009
9:00AM- 4:30PM	Pre-Conference Workshops
3:30PM	EXHIBIT HALL OPENS
5:00- 7:00PM	RLA Reception for Event Exhibitors, Sponsors and Speakers - EXHIBIT HALL
TUESDAY - SEPTEMBER 29, 2009
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8:00AM- 9:00AM	RLA Industry Focus Committees Open Discussions
8:30AM	EXHIBIT HALL OPENS
10:00AM	Welcome Remarks Gailen Vick, President, Reverse Logistics Association
	Keynote Address: From Brand to Provider - Change to Protecting the Revenue Stream Download Mark Twaalfhoven, President, Valuec BV
11:30- 1:00PM	BUFFET LUNCH - EXHIBIT HALL
1:00PM	Track A	Track B	Track C
	Joseph Wong Asia Pacific Logistics Manager Localization of Globalization of Supply Chain Download	Roger Rowley Service Manager Reverse Logistics with the CE Environment Download	Kenichi Kato Managing Partner, Katotec Pte Ltd Should Warranties be Revolutionized?
2:00PM	Track A	Track B	Track C
	Vincent Lim APAC SCFO - Program Manager Fueling Growth through Supply Chain Innovation Download	Rainer Gapp, AP Operations Manager Global Asset Recovery Sol. Why do leading IT companies entrust their worldwide reverse logistics processes to a unique LSP? Download	Colin Kempter Principal Consultant Creating A Reverse Logistics “Network”
3:00- 4:00PM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
4:00PM	Track A Panel	Track B	Track C
	Moderator: Tony Sciarrotta, Director, Asset Recovery Panel Discussion - Efficient Returns Management	Karel van de Pijpekamp, Sales and Marketing Director - Asia The Increasing dependence on efficient logistics in Aftermarket operations Download	Leslie Harms, Director of Registration/ Membership Relations RLA Maximize Your RLA Membership Benefits
	Dr.ir. Harold Krikke, Vice RLA Professor of Closed Loop SCs, Open University Stephen Barnett, Business Manager Kimitaka Usami, Director Kang Zhang, General Manager, Asia / Pacific Bernard Lim, Manager, AP Hub & Asian Service Parts Operations Mark Goh Associate Professor, National University of Singapore
8:30AM	EXHIBIT HALL OPENS

9:00AM	Track A Panel	Track B
	Moderator: Tan Kok Huan Senior Service Program Manager Panel Discussion - Warranty Management	Tai-Woo Chang, Assistant Professor Improvement of reverse logistics for recycling consumer electronics in South Korea Download
	Kenichi Kato Managing Partner Simon Mallitte VP Business Development Kip Ferris VP Business Development
10:00- 11:00AM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
11:00AM	Track A Panel	Track B
	Moderator: Andrew Katcher President - Rapid Results, Inc. Panel Discussion - Reverse Logistics in Emerging Markets Download	Wendy McDowell Sr. Manager IPG Hardware Operations Transformation Download
	Tony Sciarrotta Director, Asset Recovery Rajesh Piplani Associate Professor & Director - Center for SCM John Axe CEO
12:00- 1:30PM	BUFFET LUNCH - EXHIBIT HALL
1:30PM	Track A	Track B
	Kimitaka Usami, Director DLP Operations Asia Pacific Save our Earth - A Life Support of our Planet & RL Download	Sanjeev Kakar, Director Reducing Total-Cost-of-Service Download
2:30PM	Track A Panel
	Moderator: Oliver Lemanski, Regional Project Manager Panel Discussion - To repair or to swap? That is the question
	Onno Boots, Managing Director Asia Wendy McDowell, Sr Manager IPG Hardware Operations Mathias von Bescherer Director, Channel Operations C Kularasah Ganasarajah Sr Manager Customer Service Operations, Asia Sanjeev Kakar, Director Howard James Scott, Consulting Partner
3:30PM	Closing Remarks Leslie Harms Director Membership Relations RLA
4:00PM	Lyndsey Turner Faculty Recruitment RLA LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)