Singapore 2009 Workshops

MONDAY - SEPTEMBER 28, 2009

Room 1
Workshops

Room 2
Workshops

Room 3
RLA Industry Focus Committees
Open Discussions

8:30-9:00AM

CONTINENTAL BREAKFAST

Workshop 1
9:00-11:00AM

gailen vick - president reverse logistics trends, inc.

Gailen Vick
President,
Reverse Logistics Association
Successful Outsourcing - RFQs, Contracts and SOWs

What OEMs and 3rd Party Service Providers (3PSPs) need to consider when assembling a RFQ proposal or response.

Chairperson:
Leonard Schneeman,
SVP, CTO

Information Technology Solutions Focus Committee

11:00-12:00PM

LUNCH BREAK

Workshop 2
12:00-2:00PM

Gailen Vick
President,
Reverse Logistics Association
Best Practices - Lean Repair and Reverse Logistics Trends

Discuss the main concepts of Lean Repair and the road to implementing a Lean Repair process, as well as challenges facing RL operations.

Randy Whitehead
President,
National Service Alliance

Maximum Revenue Retention for Manufacturers and Warrantors
Manufacturers, warrantors, and participants in the reverse logistics supply chain cannot afford to miss this insightful workshop on managing your expenses.

Chairpersons:

Stephen Barnett
Business Manager
Repair Group Limited

Peter Chung
Managing Director
Chungco Technology

Asia-Pacific Focus Committee

2:00-2:30PM

AFTERNOON BREAK

Workshop 3
2:30-4:30PM

Gailen Vick
President,
Reverse Logistics Association
Successful Outsourcing - RFQs, Contracts and SOWs

What OEMs and 3rd Party Service Providers (3PS) need to consider when assembling a RFQ proposal or response.

Kok Huan Tan
Senior Service Program Manager,

Customer Service in Reverse Logistics - A Very Important Part

Examples of how different industries attempt to improve the Customer Service through different means will be presented.

Chairperson:
Sanjeev Kakar,
Director,

RT Outsourcing Service Ltd

India Focus Committee