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Singapore 2010 Workshops

MONDAY - SEPTEMBER 27, 2010
Room 1
Workshops
Room 2
Workshops
Room 3
Workshops
Room 4
Workshops
8:30-9:00AM

CONTINENTAL BREAKFAST

Workshop 1
9:00-11:00AM
gailen vick - president reverse logistics trends, inc.
Gailen Vick

President,
Reverse Logistics Association

Successful Outsourcing - RFQs, Contracts and SOWs

What OEMs and 3rd Party Service Providers (3PSPs) need to consider when assembling a RFQ proposal or response.

Andrew Katcher

CEO, Rapid Results, Inc.,


Tuning Up Your Reverse Logistics

Dr.ir. Harold Krikke,
RLA Professor of
Closed Loop SCs,
Open University

Eco-Efficiency

Kok Huan Tan,
Senior Service Program Manager,
DELL Global BV

Customer Experience
11:00-1:00PM

LUNCH BREAK

Workshop 2
1:00-3:00PM
gailen vick - president reverse logistics trends, inc.
Gailen Vick

President,
Reverse Logistics Association
Successful Outsourcing - RFQs, Contracts and SOWs

What OEMs and 3rd Party Service Providers (3PSPs) need to consider when assembling a RFQ proposal or response.

Andrew Katcher

CEO, Rapid Results, Inc.,


Using Your Reverse Logistics Operation to Drive Cost Savings, Improve Profitability and Achieve Competitive Advantage

Dr.ir. Harold Krikke,
RLA Professor of
Closed Loop SCs,
Open University

Eco-Efficiency

Kok Huan Tan,
Senior Service Program Manager,
DELL Global BV

Warranty Management
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