RLA Seminars
2007-2008 Schedule
- Salt Lake City - Dec 11, 2008
- Los Angeles - Jan 14, 2009
- Hong Kong - Mar 18, 2009
- Miami - Apr 8, 2009
- London - Apr 29, 2009
- Seattle - May 27, 2009
- Detroit - Jul 15, 2009
- Memphis - Aug 12, 2009
- San Francisco - Oct 21, 2009
- Salt Lake City - Dec 10, 2009
RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!
The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!
If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 510-440-8565.
Facility Tours
The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.
What past attendees have said about RLA Seminars...
"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive
"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants
RLA Seminar - Salt Lake City
Exploring the Process of Retail Returns
| THURSDAY - DECEMBER 11, 2008 |
| 7:30AM |
Continental Breakfast |
| 8:00AM |
Seminar Welcome Rebekah Nixon,
Faculty and Seminars Manager
Reverse Logistics Association |
| 8:10AM |
Service Level Agreements: RFQs, Contracts, and SOWs Gailen Vick, President, Reverse Logistics Association OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included. |
| 10:15AM |
Morning Break |
| 10:30AM |
 Tony Sciarrotta, Director of Returns Management, Philips Consumer Electronics Reverse Logistics: Understanding The Business Impact of Returns: Who Do We Serve?
|
| 11:30AM-12:30PM |
Lunch - Round Table Discussions |
12:45PM-
2:45PM |
Facility Tour: Returns and Distribution Facility
(Shuttle will depart for the facility tour at 12:45PM and will return at 2:45PM) |
| AFTERNOON SESSION |
| 3:00PM |
 Jennifer Kurtz, Business Strategy Manager, Hewlet-Packard Working With Retailers to Reduce Returns |
| 4:00PM |
 Doug Pratt, Global Logistics Manager, Iomega Case Study – Implementing a Reverse Logistics Program at a New Supplier |
| 4:45PM |
Afternoon Break |
| 5:00PM |
Moderator: Dave Whitley Event Sales Executive Reverse Logistics Association Panel Discussion: Proactive Methods to Minimize Product Returns |
Tony Sciarrotta, Director of Returns Management
 |
Jeremy Vick, VP WW Business Development, RLA |
Jennifer Kurtz,
Business Strategy Manager
 |
Doug Pratt,
Global Logistics Manager
 |
| 6:00PM-7:30PM |
Evening Reception
Great food and networking! |