Google RLA Web  



RLA Seminars

RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants




RLA Seminar -

  • Date: FEBRUARY 3, 2012

This is the default dialog which is useful for displaying information. The dialog window can be moved, resized and closed with the 'x' icon.

FRIDAY - FEBRUARY 3, 2012
8:00AM

Continental Breakfast

8:45AM
Lyndsey Turner
Editor - RL Magazine
Seminar Welcome
9:00AM
Gailen Vick
Executive Director
Successful Outsourcing Process – RFQs, Contracts and SOWs
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included.
10:00AM Morning Break
10:15AM Outsourcing Workshop Continued
11:30AM Industry Presentation

12:30PM - 1:45PM Roundtable Lunch
1:30PM - 3:30PM Facility Tour:
4:00PM Moderator:
Jeff Robe
Director of Marketing
Panel Discussion: Effective Technical Support and Returns Mitigation – Lexmark
5:30-
7:00PM
Evening Reception
Great food and networking!
Hilton
Certified Green Website