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Las Vegas 2008 - Event Schedule

Conference presentations are available for download at no charge for RLA Members. Click on the Download link, then log in with your RLA username and password.

SUNDAY - FEBRUARY 3, 2008
3:00PM- 7:00PM	RLA Football Party Privé Club Party starts at 3:00PM. Lots of food and refreshments, projection screen and LCD monitors!
MONDAY - FEBRUARY 4, 2008
8:00AM- 1:00PM	RLA Charity Golf Tournament Badlands Golf Club 7:30AM – Check-in & Continental Breakfast 8:30AM – Tee-off 1:00PM – 19th Hole Reception Benefits Gifts In Kind International
8:00AM- 5:00PM	Pre-Conference Workshops 8:00AM-5:00PM
1:00PM- 2:00PM	RLA Industry Committees - Open Discussions
	Track A	Track B	Track C
	Moderator: Bryant Underwood, Director NA Service Wireless Communications	Chairperson: Matt McGrath, VP New Business Development Apparel Industry	Chairperson: Lee Norman, Sr Manager Enterprise Returns Management Information Technology Solutions
2:00PM- 3:00PM	Chairperson: Chris Fabian, President Professional Service Solutions Retail Consumer Products	Moderator: Emily Rodriguez, Sr Consultant The Results Group Reverse Logistics Standards	Chairperson: Don Rombach, VP Damage Research Team Food & Beverage Industry
4:30PM- 5:30PM	Chairperson: Mike Shelor President, Shelor Consulting Inc. Spare Parts Management	Chairperson: Michael Blumberg, President, Blumberg Advisory Group Medical/Pharmaceutical Industry	Chairperson: Ed Inal, Sr Director Service Operations Data Storage
6:00- 9:00PM	EXHIBITOR, SPONSOR & SPEAKER RECEPTION - EXHIBIT HALL (Sponsorship Available)
TUESDAY - FEBRUARY 5, 2008
8:00AM	CONTINENTAL BREAKFAST - EXHIBIT HALL (Sponsorship Available)
9:30AM	Welcome Remarks  Download Gailen Vick President & CEO Reverse Logistics Association
10:00AM	Introduction Dale S. Rogers Ph.D., Foundation Professor Keynote Address: Forward AND Reverse Logistics: The Importance of End-to-End Integration Micky Long, Research Director, Aberdeen Group Download
10:30AM	Industry Keynote Address Joe Warren, VP & General Manager, Customer Support Operations Canon USA Reverse Logistics: Centralization of the Process  Download
11:30- 1:00PM	BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)
1:00PM	Track A Panel	Track B	Track C	Track D	Track E
	Moderator: Chris Fabian President, Professional Service Solutions Product Early Failure Detection & Recycling  Download	John Slothower, Manager - Innovations Pretty Good Practices in Retail Reverse Logistics  Download	Robert Ticknor, VP Business Development How do Diagnostics Reduce Reverse Logistics & Parts Costs? Download	Mark Servidio, VP Logistics, Environmental SCP Bill Boyer AVP US/MEX Transportation Sales Environmental Supply Chain Planning: the Risk of Not Being a "Green" Company  Download	Ashley Kerman, Director Client Services Recall Management - A Case Study Approach  Download
	Pam Rapp, Strategy Manager Jack DeButts, Strategic Planning Manager Jeremy Murchland, Head Of Customer Service Alan Clarke, Sr Manager Service Operations Paul Snyder, RL Program Manager Scott Nathaus, Transpor- tation Manager Paul Adamson, Director Business Development Bita Salimian, VP - CEO
2:00PM	Track A	Track B	Track C Panel Wireless Communications	Track D	Track E
	Rod Berryhill Sr Manager Global Supply Chain Measuring and Driving the Return of Service Parts - Best Practices and Methodologies  Download	Dan Barrett Business Development Manager "Green Returns"  Download	Moderator: Michael Blumberg, President, Blumberg Advisory Group The Impact of New Products & Market Developments on Aftermarket Support of Wireless Devices Download	Rusty Langford, VP, CRM Solutions Considerations, Recommendations and Key Learnings of a Recall Download	Urs Stichert, Head of Global Product Marketing Globalizing Returns Management for Service Parts   Download
			Bryant Underwood, Director NA Service Alan Clarke, Sr Manager Service Operations Scott Huddle, Director RL Operations Jeremy Murchland, Head Of Customer Service
3:00- 3:30PM	AFTERNOON BREAK - EXHIBIT HALL (Sponsorship Available)
3:30PM	Track A Panel	Track B	Track C - Wireless Communications	Track D	Track E
	Moderator: Mike Shelor President, Shelor Consulting Reverse Logistics Issues in Spare Parts Management  Download	Jesse LaRose, Recycling & Waste Management Ermias Hailu, Strategic Sourcing Non-Merchandise Reverse Logistics  Download	Matt Domachowski, Director Systems Business Development Reverse Logistics Mobile Visibility  Download	Bill Angrick, CEO Using Online B2B Marketplaces to Maximize ROI of Reverse Logistics Download	Mark Rolfes, VP Sales How Repeat-Use Packaging Solutions Can Reduce Costs and Enhance RL Practices  Download
	John Rinehart, Manager, RL Information Services Suresh Sundarababu Business Strategy Manager Dale S. Rogers Ph.D., Foundation Professor Thomas St John President Dick Kluis VP Product Development Chad Lockhart Manager Services SCM Paul Bruce, VP Global Services
4:30PM	Track A Panel	Track B	Track C Panel Wireless Communications	Track D	Track E
	Moderator: Tom Coughlin President - Coughlin Associates Reverse Logistics Issues in the Data Storage Industry  Download	Dr.ir. Harold Krikke Associate Professor of Logistics, Tilburg University Strategic Response To The WEEE Directive  Download	Moderator: Kevin Steele Vice President The Results Group Best Practices for Wireless IT Solutions  Download	John Mehrmann, Regional Director Create Your Reverse Logistics Financial Model   Download	Tim Konrad President, Reverse Logistics Reverse Logistics Sustainability   Download
	Gary Gear, VP Operations Don Collier, Sr Manager, Business Develop- ment Flextronics Ed Inal, Sr Director Service Operations Daniel Silva, Customer Service Operations Jason Berger, Head of Reverse Logistics NAM Larry Maye, Sr Director RL Global Repair & Logistics Jennifer Bogle, Sr Manager Service Operations
5:30- 8:00PM	Evening Reception Sponsored By: Music by Faux Collins (The Phil Collins Musical Experience) & Satisfaction (A Rolling Stones Experience)
WEDNESDAY - FEBRUARY 6, 2008
8:00AM	CONTINENTAL BREAKFAST - EXHIBIT HALL (Sponsorship Available)
9:00AM	Industry Keynote Address Bernie Schaeffer, Corporate Vice President, Global Repair & Reverse Logistics Integrated Supply Chain, Motorola, Inc. Reverse Logistics as an Asset  Download
10:00- 10:30AM	INTERMISSION - EXHIBIT HALL
10:30AM	Track A Panel	Track B	Track C - Wireless Communications	Track D	Track E
	Moderator: Emily Rodriguez Consultant - The Results Group RL Best Practices in Recycling Download	David Ryan, SVP Business Development The Challenges of Electronics Lifecycle ManagementDownload	Scott Huddle Director RL Operations Current Trends in Customer Service Returns Processes  Download	Kristin Secreto, VP Client Services Sales Lifecycle Product Tracking - Retailer Return Prevention Solutions   Download	Patty Hale, Manager Emerging Products FedEx Return SolutionsDownload
	Gina Chiarella, COO Tim Neale, Process Control Manager Jeff Zeigler, Founder & CEO Tom Johnson, Manager RL Systems David Craig, Manager Reverse Logistics Randy Weiss, President Jesse LaRose, Recycling & Waste Management Renee St. Denis, Director Americas Product Take Back
11:30AM	Track A Panel	Track B	Track C Panel Wireless Communications	Track D	Track E
	Moderator: Ron Tibben Lembke PhD Associate Professor Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities  Download	Chuck Johnston Sr Director Raul Castilla, Operations Manager Managing Retail Product Returns  Download Pam Rapp Strategy Manager Tim Neale, Process Control Mgr	Moderator: Scott Huddle, Director RL Operations Current Trends in Customer Service and Related Support  Download	Warren Sumner, VP Marketing & Products Building a Business Case for Improving Returns ManagementDownload	Gavin Hartland, VP Marketing & Alliances Case Study - Service Supply Trends in Europe  Download
			Christina Loh, Director Enterprise Support Alan Clarke, Sr Manager Service Operations Art Teshima, VP Business Development
	Bill Frischling, COO Howard Rosenberg, Director, Trading Platforms Peter Carfrae, VP Sales/Supply Michael Livatino, Sr Director Kelvin Toulmin, Sr. Director Global Distribution Jay Frayser, Returns Manager
12:30- 2:00PM	BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)
2:00PM	Track A Panel	Track B	Track C	Track D	Track E
	Moderator: William K. Pollock President, Strategies for Growth Using Reverse Logistics to Enhance Customer Service and Competitive Performance  Download	Richard Perry, Business Development Manager Karen Key Manager Expedited Products Cost-effective On-Demand Solution for Merchants  Download	Mauricio Salinas, WWRL Program Manager Supply-Chain Study to Enable Revenue from Excess and Obsolete Manufacturing Material  Download	Ray Martin, Director Solutions Management Reverse Logistics: Extended Enterprise Perspectives   Download	Jeff Zeigler, Founder & CEO Case Study: Cradle to Cradle - Product Rebirth  Download
	Jay Frayser, Returns Manager Mike Moore, Regional Director Doyle Delph, Director Jay Woodley, VP Logistics Duane Knecht, VP Sales & Marketing Raul Castilla, Operations Manager
3:00PM	Track A Panel	Track B	Track C	Track D	Track E
	Moderator: Ed Inal, Sr Director Service Operations Returns Prevention at the Retail Level  Download	Richard Starr, Manager Liquidation How a Big Box Retailer is Testing New Liquidation Strategies  Download	Gina Chiarella, COO Case Study - Electronics Recycling  Download	Sanjeev Kakar, Director Reducing Warranty Cost by Innovative Remote Support  Download	Shawn Stockman, Business Development Secure IT Asset Recovery: Reverse Logistics Challenges and Opportunities. Download
	Chris Hubred, Supply Chain Strategy Manager Dale S. Rogers Ph.D., Foundation Professor Maridee Maraz, National Sales Manager Tom Marcellino, SVP Sales & Client Services Kelvin Toulmin, Sr. Director Global Distribution Tony Sciarrotta Director, Returns Management Craig Sultan Sr Manager Reverse Logistics
4:00PM	Closing Remarks  Download Gailen Vick President & CEO Reverse Logistics Association
4:30PM	LUCKY DRAWING for iPods, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)