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• RLA EVENTS
ASIA Singapore - Sep 2012
EUROPE Amsterdam - Jun 2012
NORTH AMERICA Las Vegas - Feb 2012Bentonville - May 2012Las Vegas - Feb 2013
SOUTH AMERICA Brazil - Apr 2012
• EVENT DETAILS
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  PAST CONF & EXPOS Asia - Singapore - Sep 2011São Paulo - Apr 2011Las Vegas - Feb 2011Singapore - Sep 2010Amsterdam - Jun 2010Sao Paulo - Apr 2010Las Vegas - Feb 2010Singapore - Sep 2009Amsterdam - Jun 2009Las Vegas - Feb 2009Singapore - Oct 2008Amsterdam - Jun 2008Las Vegas - Feb 2008Singapore - Oct 2007Amsterdam - Jun 2007Las Vegas - Feb 2007Singapore - Oct 2006Amsterdam - Jun 2006Las Vegas - Feb 2006Singapore - Oct 2005Amsterdam - Jun 2005Las Vegas - Feb 2005Singapore - Oct 2004Amsterdam - Jun 2004Las Vegas - Feb 2004
  PAST SEMINARS Bentonville - May 2011Lexington, KY - Aug 2010Bentonville - May 2010Atlanta - Oct 2009Sacramento - Jul 2009Salt Lake City - Dec 2008Los Angeles - Apr 2008Columbus,OH - Nov 2007Austin, TX - Oct 2007Miami, FL - Nov 2006Denver, CO - Sep 2006Boston, MA - Aug 2006Indianapolis - Jul 2006San Jose, CA - May 2006Memphis, TN - Apr 2006Austin - Dec 2005Atlanta - Nov 2005Boston - Sep 2005Los Angeles - Aug 2005Chicago - Jul 2005San Francisco - May 2005
• Past RLA@ No. America - CES - Jan 2012SIA - Apr 2011Rutgers - Mar 2011CES - Jan 2011

Las Vegas 2011 - Event Schedule

• Mon - Feb 7, 2011
• Tue - Feb 8, 2011
• Wed - Feb 9, 2011

MONDAY - FEBRUARY 7, 2011
7:30AM- 1:00PM	6th RLA ANNUAL GOLF TOURNAMENT (Sponsorships Available) Red Rock Country Club To Benefit Kids On The Move   Bus Departs Lobby @ 7:30am
8:00AM- 3:30PM	PRE-CONFERENCE WORKSHOPS
12:30PM-1:30PM	INDUSTRY COMMITTEE CHAIR/CO-CHAIR STRATEGY & REPORTS MEETING/LUNCH • TANGO A-B
1:00PM	EXHIBIT HALL OPENS
2:30PM-4:30PM	RLA ADVISORY BOARD MEETING • FLAMENGO BOARDROOM
2:30PM- 3:30PM	Track C	Track D	Track E	Track F
	Standards Haozhe Chen Assistant Professor of Marketing and SCM Beth Foster Marketing Specialist Ken Jacobsen VP Bus Development Ishak Kang CEO Jeff Redford Paul Rupnow Director-Reverse Logistics Systems	Consumer Electronics Charles Dunton Inside Sales Manager Maryellen Daniels Global Acct Executive Chad Burke Director, Supply Chain Excellence Jack DeButts Director Returns & Exchange Management Christopher Fabian President Tony Sciarrotta Senior Manager, Asset Recovery Chris Tejeda SR. BDM	Food & Beverage Bruce Stevenson Consultant Dr. Oliver Hedgepeth Reverse Logistics Director Thomas Marcellino Vice President Sales Lori Kleinschmit Director	Data Storage Tom Burnam Director Global Service Operations Gary Gear Director, Supply Chain Management
4:00PM- 5:00PM	India Sanjeev Kakar Director Ian Rusher Manf Logistics Manager John Mehrmann Vice President, Business Development	Spare Parts Management Michael Blumberg President Tim Andreae vp bus. dev. Matthew Cutone VP of Sales	Software Solutions Leonard Schneeman Sr. Vice President, Chief Technology Officer Paul Rupnow Director-Reverse Logistics Systems Lee Sacco Director of Development John Rinehart Manager, Reverse Logistics Information Services and Programs Office John Rinehart Manager, Reverse Logistics Information Services and Programs Office M. Brian Carter ISM DI - BU Service Management Matt Domachowski VP Systems Business Development	Wireless Douglas Zody iPad Operations NPO Blake Vaughn Director of Reverse Logistics Jacob Aharon President/CEO Bob Sullivan CEO Bill Kenney Sales, Business Development
5:00PM- 8:00PM	EXHIBITOR, SPONSOR, SPEAKER & RLA MEMBERS RECEPTION - EXHIBIT HALL (Sponsorship Available)

TUESDAY - FEBRUARY 8, 2011
8:00AM	EXHIBIT HALL OPENS
10:00AM	Welcome Remarks Gailen Vick Executive Director
10:30AM	Awards Presenter Dr. Oliver Hedgepeth Reverse Logistics Director RLA Reverse Logistics Excellence Awards Presentation The RLA Reverse Logistics Excellence Awards allows the Reverse Logistics Association (RLA) to honor those companies that are setting the standard for excellence in reverse logistics through their vision, innovation, focus and efficiency.
11:30AM- 12:30PM	BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)
12:30PM	Track A Panel Track B Track C Track D Track E Track F Panel
	Moderator Michael Blumberg President Reverse Life-Cycle Management Lee Sacco Director of Development Product Take Back, Recycling, Landfill and the Law: Sun's Experience and Oracle's Solutions Download Tony Sciarrotta Senior Manager, Asset Recovery Net Promotor Score Download Chris Joel Product Manager Philip Jayne GM Operations Case Study: On Demand Returns Collaboration Download Kirk Pustejovsky Vice President Sales Americas Differentiating Life Cycle Repair in A Buyers Market Download Moderator Irv Grossman Managing Partner Wireless Best Practices and Return Avoidance
	Jeffrey Harrison Director, Business Operations John Baehr Reverse Logistics Manager Steve Brown Global Product Life-cycle Manager Linda Austin Bryce Boothby Managing Director, After-Market Services Matt Peterson Director, North America Operations Justin Harding Wireless Reverse Logistics Mgr Ken Kvancz Senior Manager, Care Indirect Sourcing Robert Rodriguez Sr. Manager Customer Care & Support
1:30PM	Track A Panel Track B Track C Track D Track E Track F Panel
	Moderator Joe Walden Lecturer, Supply Chain Management Wireless Devices Joseph Karcher Director sales The Spare Parts Planning Paradox: Your finish is determined at the start Evelyn Boomer Program Manager Voice of the Customer - Back to the Basics Download Daniel Barrett Manager, New Business Opportunities Gary Moore Manager Reverse Logistics - Recycling Sprint Case Study: Consumer Based Returns to a Merchant with Prepaid Envelope Inside the Outbound Package Mark Crompton Vice President, Americas Sales Lean After Market Services Download Moderator Christopher Fabian President Repair Parts Management Download
	Jennifer Calhoun Sr. Director Call Centers and Americas RL Jacob Aharon President/CEO Craig Asher E.V.P. of Product Management Brian Mantel Sr. Manager Reverse Logistics Eric Miller Vice President, After-Market Services Michael Lyons President Mike Moore Regional Director Omur Bagci Director of Global Solutions John Rinehart Manager, Reverse Logistics Information Services and Programs Office Chip Ponton Vice President, Operations
2:30- 3:30PM	AFTERNOON BREAK - EXHIBIT HALL (Sponsorship Available)
3:30PM	Track A Panel Track B Track C Track D Track E Track F
	Moderator Steve Blaz President and CEO There is no "Pause button" for your Service Supply Chain Download Herman Goemans Managing Director/Co-Owner Streamlining Reverse Logistics by Design Download Mark Ferguson Assistant Professor State of the Practice in Consumer Returns Download Jim Rollins Vice-President Business Development Warren Russell Director, Procurement Services Asurion Case Study: Achieving Best in Class Sustainability   Dick Kluis VP – SLM Product Strategy Service Lifecycle Management Download Bob Leeds Global Product Manager Challenges, best practices and how time is the key factor in Reverse Lifecycle Management Download
	Rod Berryhill Director, Global Logistics Supply Chain Rachel North Director, Post Sales John Miller SVP Global Business Development Sam Mikles Director, Service & Support Operations David Novak Director International Strategic Relations David Lamb Director Technical Services
4:30PM	Track A Panel Track B Track C Track D Track E Track F Panel
	Moderator Jerry Davis Principal Jett Tackbary Senior Manager Sustainability Neil Dunch Materials Manager All in One - Lean Case Study Download Dr. Oliver Hedgepeth Reverse Logistics Director Tamera Hanken Director of Technical and Access Services Data Synchonization in Reverse Logistics: A Conceptual Framework Download Chris Adam Director for North American Sales   Tim Konrad Senior Vice President The Green Machine Moderator Leonard Schneeman Sr. Vice President, Chief Technology Officer Choosing a Software Solution for Reverse Logistics
	Paul Adamson VP, Corporate Development Alan Amling Director, Global Contract Logistics Mktg Layth Hussain General Manager Sandy Parlier Logistics Manager Mark Ferguson Assistant Professor Raul Castilla Senior Manager, Reverse Logistics Administration Lee Sacco Director of Development Haozhe Chen Assistant Professor of Marketing and SCM John Rinehart Manager, Reverse Logistics Information Services and Programs Office Tamara Dwyer Business Analyst
5:30PM	Retailer Roundtable By Invitation Only - Flamengo Boardroom
6:30PM	Ryder/RLA Executive Roundtable Discussion Bellagio Resort By Invitation Only
8:00PM	Networking Mixer By Invitation Only

WEDNESDAY - FEBRUARY 9, 2010
8:00AM	EXHIBIT HALL OPENS
10:30AM	Track A Panel Track B Track C Track D Track E Track F Panel
	Moderator Tony Sciarrotta Senior Manager, Asset Recovery Integrated Asset Recovery - Providing Top-Line Revenue and Bottom-Line Savings Download Deborah Salmi CMO After the Sale: Social Influence and Reputation Download Robert German Senior Engineer Reverse Logistics and Remanufacturing Download Liz Walker VP Marketing & Business Development Brian Naab Global Commodity Manager - Imaging Matt Snyder Director, Reverse Supply Chain Case Study: Best-In-Class Sustainability Solutions Download Daniel Barrett Manager, New Business Opportunities Best Practices in Asset Management Using the Mail Download Moderator: Ronald Kula Consultant Key Elements In Choosing A Service Provider Download
	John Axe CEO Jeff Stratman Merchant Director, Secondary Markets Elaine Gasser Director of Returns and Remarketing Ilan Lev Director of Reverse Logistics   Michael Lesshafft Manager of Customer First Rich Fanning EVP Operations Robert Anderson Director Reverse Logistics & Service Supply Chain Barry Yanes Exec. VP Sales & Marketing Kathy Murphy Sr.Sales Operations Manager
11:30AM	Track A Panel Track B Track C Track D Track E Track F Panel
	Moderator Curtis Greve Principal Methods of Outsourcing Anthony Humpage EVP/CFO Applying technology and knowledge-based solutions Howard Rosenberg CEO & President Why it is time for a new approach to liquidation Download Steve Pennington Group Manager, Logistics David Lamb Director Technical Services Case Study: iReturns - Reverse Logistics Innovation Download Jennifer Batchelor Making a Case for a Professional Certification & Academic Program in Reverse Logistics: A Conceptual Framework Moderator William Pollock President Reverse Logistics Supply Chain Challenges and Best Practices Download
	Alan Amling Director, Global Contract Logistics Mktg Robert German Senior Engineer Matt Snyder Director, Reverse Supply Chain Jeff Pepperworth President Albert (Buddy) Burgess Manager-Asset Rcovery Michael Lesshafft Manager of Customer First Robert Horne New Business Development Sam Jackson Group Manager David Novak Director International Strategic Relations
12:30- 2:00PM	BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)
2:00PM	Track A Panel Track B Track C Track D Track E Track F
	Moderator Andrew Katcher President Reverse Logistics Supply Chain, warranty complexity, Logistics Seshagiri Singaraju Oracle Logistics Manager Reverse Logistics Groups - Challenges in the Organization Jim Henry Director of Reverse Logistics Turning Green into Gold Download Jacob Aharon President/CEO Victor Abuharoon CEO Case Study: Case study lessons for increasing efficiencies for repair, refurbishing and reverse logistics of mobile devices Ron Hendriks Global Logistics Manager Reverse Lifecycle Care Download Bob Leeds Global Product Manager Challenges, best practices and how time is the key factor in Reverse Lifecycle Management Download
	Edwin Heslinga Director of Reverse Logistics Programs and Policies Chad Burke Director, Supply Chain Excellence Thomas Maher Executive Director Dick Kluis VP – SLM Product Strategy
3:00PM	Track A Panel Track B Track C Track D Track E Track F
	Moderator Kevin Steele Chief Operating Officer Returns Reductions Strategies Sanjeev Kakar Director Reducing Repair costs - an offshore paradigm Ken Ueltzen Vice President Business Development Key Elements of a Repair Outsourcing Transfer Plan Amit Mahajan Managing Partner Dave Roberts Senior Mgr Repair/RL Case Study: Transparent Reverse Chain: Uncovering the hidden potential using BI tools Randal Dewey V.P. of Sales Cynthia Talbot Membership Relations RLA Membership Benefits
	Bernie Schaeffer CVP/Global Repair and Reverse Logistics Jack DeButts Director Returns & Exchange Management Ed Cisneros Sale & Remarketing Mgr.
4:00PM	Closing Remarks Gailen Vick Executive Director
4:30PM	LUCKY DRAWING Lyndsey Turner Editor - RL Magazine
	LUCKY DRAWING SPONSORS LUCKY DRAW SPONSORSHIPS AVAILABLE MUST BE PRESENT DURING THE DRAWING TO WIN Toshiba America Information Systems, Inc. Sony Service Company Servigistics Barnes and Noble Cisco LunaWebs.com, Inc. lunawebs.com DEX