Closing Remarks RLA Conference & Expo Singapore 2008

Closing Remarks delivered by Jeremy Vick

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Controlling Reverse Logistics Processes to Improve Bottom Line

Maxwell Chen of Dell Service Parts Planning presented "Controlling Reverse Logistics processes to Improve Bottom Line at the 2008 Singapore Reverse Logistics Association Conference and Expo. (16 pages)

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Critical Success Factors in Service Logistics

Dominick Palmisano of UTStarcom, Inc. presented "Critical Success Factors in Service Logistics" at the 2008 Singapore Reverse Logistics Association Conference and Expo. (10 pages)

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Design of Service Networks: Creating Value from Returns

Dr. Rajesh Piplani of Nanyang Technical University presented "Design of Service Networks: Creating Value from Returns" at the 2008 Singapore Reverse Logistics Association Conference and Expo. (38 pages)

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Designing an Integrated Reverse Logistics & Service Support Network

Ron Kula of DEX presented "Designing an Integrated Reverse Logistics & Service Support Network" at the 2008 Singapore Reverse Logistics Association Conference and Expo. (22 pages)

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Economy Demands Reverse Logistics Outsourcing

Keynote Address delivered by Gailen Vick, President and Founded of Reverse Logistics Association at the RLA Conference and Expo Singapore 2008. Gailen explains how the economy is driving OEMs, Retailers and Branded companies to look for ways to cut costs while keeping sales up. Also how more companies are already outsourcing their reverse logistics and that there are greater opportunities for 3PSPs to help. (13 pages)

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How to Create and Maintain Profitable Partnerships

John Mehrmann of ZSL Inc presented "How to Create and Maintain Profitable Partnerships" at the 2008 Singapore Reverse Logistics Association Conference and Expo.

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Increasing Customer Loyalty and Managing Environmental Challenges

Questions used during panel discussion on "Increasing Customer Loyalty and Managing Environmental Challenges" with Jabil Global Services, ZSL Inc, Teleplan, DEX and IBM. (6 pages) Moderator: Dave Whitley, RLA

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Methods of Reverse Logistics Outsourcing

Overview provided and questions used during panel discussion on "Methods of Reverse Logistics Outsourcing" with Repair Group Limited, Assurant Solutions, Hyper MicroSystems and RLA representatives. (7 pages) Moderator: Kent Goeking, Accenture - ASEAN Supply Chain Lead

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Reaching Out to Customers in Over 1000 Islands

Stuart Teo of Teleplan presented "Reaching Out to Customers in Over 1000 Islands" at the 2008 Singapore Reverse Logistics Association Conference and Expo. (9 pages)

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Returns Management Process

Tony Sciarrotta of Philips presented "Returns Management Process" at the 2008 Singapore Reverse Logistics Association Conference and Expo. (17 pages)

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Reverse Logistics Opportunities and Challenges in India

Sanjeev Kakar of RL Outsourcing presented "Reverse Logistics Opportunities and Challenges in India" at the 2008 Singapore Reverse Logistics Association Conference and Expo. (21 pages)

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RLA Welcome Address

Rebekah Nixon of Reverse Logistics Association provided the conference welcome address. This 13-page presentation delivered at the opening of the 2008 Singapore Reverse Logistics Association Conference and Expo includes an overview of the association and definition of Reverse Logistics.

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RLA Workshops - Singapore 2008

Successful Outsourcing Process: RFQs, Contracts, and SOWs (Supporting Documents) This additional material includes reference material, worksheets, and sample contract language for Reverse Logistics Operations. (20 pages) Author: Gailen Vick - President and CEO, Reverse Logistics Association

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The Challenges of Creating World Class and Automated Reverse Logistics Processes in Emerging Markets

Overview provided and questions used during panel discussion on "The challenges of Creating World Class and Automated Reverse Logistics Processes in Emerging Markets" with Cisco, RT Outsourcing, Nokia, Katotec, and Seagate representatives. Moderator: Oliver Lemanski, MGH Consulting. (21 pages)

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Thinking Forward in Reverse Logistics

Jeroen Weers of Spring Global Mail presented "Thinking Forward in Reverse Logistics" at the 2008 Singapore Reverse Logistics Association Conference and Expo. (29 pages)

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